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A licensed, accurate diminished value appraisal report that is widely recognized and accepted by insurance companies.
Clear, step-by-step guidance through the entire diminished value claim process, including instructions on what to submit to the insurance carrier.
Ongoing negotiation support to help you maximize your settlement.
Posted on Craig KookenTrustindex verifies that the original source of the review is Google. My wife's 2024 Kia Telluride was rear-ended in Aug 2025 by a USAA-insured driver. After USAA paid $10,000 for repairs, we filed a Diminished Value Claim with USAA. We hired St. Lucie's to provide an accurate and detailed appraisal to support this DVC. USAA initially made a low-ball offer of $1,300. The appraisal from St. Lucie came in at around $6,000 for DV. Unfortunately for us, USAA refused to budge on their original low-ball offer. After USAA refused to negotiate or communicate over several months, armed with St Lucie's appraisal, I filed in small claims court. We didn't want to go this route, but USAA put us in this position. Six weeks after filing, USAA's attorney came back with a reasonable offer of $4,500, which we accepted. We would never have had a chance to receive these additional funds without the backing of this appraisal from St. Lucie. Thank you again, Franklin. I will tell you that Franklin cares deeply and will walk with you on this journey. Franklin answers every phone call and is extremely helpful. My insurance agent said 95% of people filing diminished value claims "roll over" and settle for lowball offers because they don't know how to handle big insurance companies. I say to you, pick up the phone, call St. Lucia, and Franklin will walk you through the entire process and have your back!Posted on Q INDEPTHREVIEWSTrustindex verifies that the original source of the review is Google. St Lucie Appraisal was great during my process. They answered their phone for my questions and even offered to be on the phone with me while I spoke/negotiated with the insurance company. They gave me step by step guidance which was awesome. They also were not ridiculously priced like many others I got quotes from. I have already recommended them to my friends and FAMILY!Posted on Gisell LópezTrustindex verifies that the original source of the review is Google. My auto insurance tried to swindle me out of thousands of dollars my car was valued at during a total loss (a company who panders to veterans and service members by the way) but Frank and his team managed to settle for what my car was actually worth. Please give them a call and make sure you aren’t getting shorted out of your settlement, you won’t regret it! He was a fantastic advocate during the settlement.Posted on Dominic PasqualinoTrustindex verifies that the original source of the review is Google. Franklin and his team do an excellent job. Their DV report was very detailed and saved me a lot of time negotiating with the insurance company. My diminished value claim was accepted immediately and I was very happy with my settlement. Excellent service, I highly recommend.Posted on Toby WillsTrustindex verifies that the original source of the review is Google. I recently had the unfortunate experience of my truck being totaled in an accident that wasn't my fault, and dealing with State Farm was a nightmare. They seriously undervalued my vehicle, leaving me stressed and frustrated during an already difficult time. That's when I turned to St. Lucie Appraisal, and I'm so glad I did. Franklin and his team were absolute professionals from start to finish. They stepped in to challenge State Farm's appraisal and successfully got the valuation increased by over $6,000—far better than what my own insurance company had offered. They handled everything with expertise, provided timely updates, and supported me through the entire process, easing the severe stress I was under. One would expect your insurance company to stand by your side, but State Farm fell short with slow responses and minimal assistance when it came to the numbers. In contrast, St. Lucie Appraisal truly fought for me and made a tough situation so much better. Thank you, Franklin and the team—I highly recommend them to anyone dealing with undervalued claims! Rating: 5/5 StarsPosted on Eli PeerTrustindex verifies that the original source of the review is Google. Franklin's diminished value report and guidance are AMAZING, so professionally done. Super detailed breakdown of how the value is calculated , so as how to submit it and communicate it with the insurance company. Huge thank you!Posted on M DeTrustindex verifies that the original source of the review is Google. We can’t thank Franklin and The St. Lucie Appraisal company enough for all of their assistance after our car accident. My husband and I were rear ended in our brand new car. Their report was super detailed and we were able to obtain the full value of their report. Exceptional customer service and Franklin is always available to assist and answer any questions that you may have. Thank you making this complicated situation so easy!Posted on Peter DenningTrustindex verifies that the original source of the review is Google. I just called St Lucie Appraisal Company - Recommended by ChatGPT, to discuss a diminished value claim. The gentleman I spoke with gave me fair and reasonable advice on how to negotiate a diminished value claim I have in process with an insurance company. He was patient, kind, professional and very helpful. Highly recommend this company for the services they offer.Posted on Ben TollesonTrustindex verifies that the original source of the review is Google. They wrote a detailed appraisal report on my damaged vehicle which I then submitted to the responsible insurance company. Almost zero effort on my part resulted in a substantial diminished value payment. Very pleased with their service.Posted on Xavier FlournoyTrustindex verifies that the original source of the review is Google. A freeway fire recently rendered my Range Rover a total loss. After speaking with my insurance company and providing them with photos and videos, I was offered a little over $13,000 for the settlement. I rejected that initial offer and did a little research to see what the vehicle was actually worth. Armed with that information I invoked my Appraisal Clause and contacted St. Lucie Appraisal Company to see if they would represent me. Almost immediately, Franklin Colletta informed me that my vehicle was most likely worth much more than what was being offered but wanted to do some research first: he said it would take approximately one week for the detailed appraisal to come back. When it was all said and done, I ended up with almost $22,000 For my vehicle. if you believe that your vehicle is worth more than what your insurance company is offering you for a total loss, I highly recommend that you contact St. Lucie Appraisal Company before agreeing to anything. I am more than happy with the service that I received and would definitely contact them again if needed.Showing only 4-5 star reviews