When a client writes a good review of the service we provided, that positive feedback adds more to our reputation than any advertising ever could. Testimonials also provide us with a sense of satisfaction – not only the fact that we helped, but also because a customer took the time to write. The St. Lucie Appraisal Company handles automobile, truck, personal property and diminished value appraisals in all 50 states. Some of the types of reports we provide are antique and custom car valuations, automobile diminished value reports, valuation appraisals for total loss disputes, motorcycle, RV, truck, heavy equipment and manufactured home appraisals. If you need an independent appraisal for insurance, estate, financing, DMV, bankruptcy, divorce or a charitable donation for an IRS tax-deduction, The St. Lucie Appraisal Company is the expert you can rely upon for professional service. Call 772-359-4300.

Client Reviews of The St. Lucie Appraisal Company

Joe O (Indiana) –Hi Franklin, Just as follow up, State Farm has decided to issue a check for the full amount of your diminished value appraisal for my Toyota Highlander, $6,040.00. Thank you very much for all your help in this matter! Best regards, Joe

Raijean J (Florida) –Settled for $1873.75 diminished value with AAA Insurance. TY I left a referral.

John C (Delaware) –Frank, I thought I’d let you know that I agreed to settle for $15,300 (15%) in DV with Liberty Mutual which was the lowest amount quoted by three of your six dealers. I also got $1,400 in loss of use and of course the $$$ to repair the car. Not sure if you knew but I had filed a claim in court against them and that got things moving along. Not sure they would have been as agreeable without the court date being a month away. I’m happy. Thanks so much for your help on this.

Nate B (California) –Hi Franklin Just closing the loop here. I ended up settling with Allstate today for $30,000. That amount covers my out-of-pocket damages (primarily Tesla rental for 8 months it was in the shop) of $11,773.94 and then the remainder, $18,226.06 is for the DV claim. Thanks for your help! Cheers, /nate

Joseph B (Massachusetts) –Recommended by Mac’s Body Shop – Allstate sent me $5,307.90 for diminished value today with no questions asked. Thank you for your help. It means a lot to me. One question: I am happy with the result, obviously, but should we have asked for more since they said yes just like that?

Jonathan W (California)-I chose AUTODIMINISHEDVALUE.COM (St. Lucie Appraisal) based on their unique methodology, and actually used the DV appraisal as evidence in small claims court. I won the case against Pronto Insurance, so can definitely vouch for their services & effectiveness. Would definitely recommend them!

Geleene W (Florida)-The entire process took about 10 days. 1 week for St Lucie Appraisal to send us a report, and a few days for us to submit that report to NJM Insurance Group, where they immediately countered with their own estimate. We were advised that it was a fair settlement and it was excepted. I am very happy with the outcome of this service and highly recommend it to anyone who was not at fault for their cars damage. For an 18 month old SUV the diminished value offer was $4k for rear end damage, (bumper, rear gate, spare tire and rim all replaced)

Brian R (Arkansas)-We have a 2023 Lexus RX 350h that was damaged in a crash back in November. The damaged was repaired by a certified collision center and paid for by the insured that caused the crash insurance company, During the process of the repair I learned about Diminished Value. I contacted St Lucie Appraisal (Frank Colletta) for an evaluation of the vehicle and the damage to determine the diminished value as a result of the crash. The process in providing the necessary information was very easy and in about a week I received a comprehensive report back stating the diminished value, which I sent to the insurance company of the insured that cause the crash. Based on the report and my conversation with the claims representative, I was able to get a $6,000 settlement for diminished value. Frank (St Lucie Appraisal) was very professional and provided an outstanding report, which was key in getting the settlement. St Lucie Appraisal did an outstanding job in conducting the assessment and generating the report and also providing me with guidance on how to proceed with this claim, I sincerely appreciate Frank’s assistance, including our conversations during the process and prior to agreeing to the offer from the Insurance company to ensure that the offer was fair. THANK YOU FRANK! Highly recommend. Brian

Max K (New Jersey)-Super happy with the company and particularly Franklin Colletta. Helped me every step of the way when dealing with the insurance company and receiving a payment for the diminished value. Highly recommended.

Brad B (Florida)-This company knows what they are doing. I received full payment for diminished value after i sent St. Lucie’s Appraisal to the insurance company. Very satisfied.

Josh W (Texas)-Absolutely stellar experience working with Frank at St Lucie Appraisal Co. After an accident I was involved in where another driver was at fault, I was referred to his services by a local dealership/repair shop. He was quick and comprehensive in establishing a diminished value report for my 2020 Tesla model 3P. He answered a ton of questions throughout the process, and even offered some guidance in terms of the small claims process. The insurance company originally offered me $2500 in diminished value and by taking some of his advice and after attending multiple pre-trial intervention sessions, I was offered a trial date. Just prior to the trial date, the insurance company (State Farm) offered the fully requested diminished value of nearly $7000. This win was largely result of the comprehensive diminished value report, created by Frank’s team, and all associated communications with the insurance company that he recommended I document throughout the process. Can’t say enough about how much I appreciated his guidance and expertise. Thanks Frank!

Frank P (Kansas)-One of the most professional services Ive dealt with in years. They just saved me thousands of dollars.

Brandon R (Arkansas)-Could not be happier. Franklin took care of my appraisal and negotiated for more than I thought that I would get! Would highly recommend!

Kosta P (Pennsylvania)-Really top-notch service with Progressive. Helped me get the information I needed to be able to argue successfully with my insurance company for a better outcome. Highly recommended and would definitely do it again.

Tauheed S (New Jersey)-All I can say is I’m completely satisfied , great work , Frank ! You are awesome !

John D (New Jersey)-After 4 months of going back and forth dealing with GEICO trying to low ball me for the value of my truck and getting nowhere, I turned to Franklin and The St. Lucie Appraisal Company to help me out. Franklin’s experience and expertise not only got me the value of my truck, but got me more than I was even expecting! Thank you so much Franklin for getting this 4 month nightmare to end and to getting more than I even hoped! I can’t recommend you enough!

Brian G (California)-These guys will fight tooth and nail for your cars value! They understand a rare find when you have one. Thanks again!

William T (Tennessee)-Frank’s guidance and input was invaluable. With his help, I was able to get more than twice the original offer from the insurance company. Responses were prompt. Advice was sound. Would recommend. Bill T

Austin B (Florida)-Franklin is a gentleman to work with he and his team accurately appraised my vehicle. Together with an umpire who he hand selected were able to beat the insurance company in giving me nothing for my vehicle after Hurricane Ian here in Fl. Do not hesitate to call the st Lucie appraisal office for your needs!

Leo V (Missouri)-For starters I was very satisfied with this company and would recommend it to anyone in need of this type of service. Not knowing anything really about this process, Frank was able to answer all my questions and was very professional. The information on the report was extremely detailed and helpful in my case, and seemed to make my claim move along much quicker than I had expected at least. All in all, great company, great service and great results 10 out 10!

Jill Z (Missouri)-Excellent service and extremely helpful, made sure I understood all aspects of the process. 10 out of 10 from me. would recommend to a friend and would be a repeat customer if needed.

John R (Arizona)-We ended up getting $32,000 for diminished value and loss of use at compulsory arbitration. Just wanted to thank you for all your help.

Amit D (California)-Hi Frank, Just wanted to give you an update – I won the small claims suit for the amount of $7600 + court fees for the diminished value of my Porsche. State Farm’s evidence was really underwhelming and did not show their methodology for determining their DV number. I also mentioned to the judge that State Farm refused to provide me a copy of their appraisal until the day of the trial which, like you mentioned, did not go well for the defendant. Thank you for all of your support!

Laurie L (Virginia)-Good news! Within 24 hours of sending your diminished value report and invoice to State Farm they paid in full! Thank you so much for your terrific work! It literally paid off! From BBB: I had a great experience with The St. Lucie Appraisal Co. I received the appraisal and thorough instructions within the timeframe promised. I had no idea what to expect once I submitted the appraisal to the insurance company. Within 48 hours I had the diminished value amount plus the cost of the appraisal in my bank account. Thanks so much for exceptional service!

Chris D (Florida)-Frank, I just wanted to email you to thank you for all your help. A supervisor from Geico called this morning and they are cutting a check for $7,510.40 for the diminished value. If you EVER need reference I would be more than happy to. Thanks Again!!!!!

Matt C (Virginia)-Hi Frank, Just wanted to let you know the result. The defense counsel finally responded and offered $1,500 to settle; I talked him up to $2,500 and we settled. Thanks for your help.

Stephanie D (Indiana)-Mr. Colletta, State Farm cut us a check for the full amount in your diminished value report. Thank you again for all your help! Fron BBB: After looking for months for a company that would do a diminished value report on our truck, we found The St. Lucie Appraisal Co. State Farm told us they would not accept a diminished value report and after taking all of Franklin’s advice with his report, State Farm paid in full, the diminished value of our truck. We couldn’t recommend Franklin enough! We will use him in the future if we ever need another report!

Travis H (California)-Thanks Frank, I was quite impressed with your responses. They’re going to have to step up their game if they want to go toe-to-toe with you. Glad you are in my corner! Cheers, Travis

William T (Tennessee)-Frank, Attached is what I ended up negotiating with the insurance company. 24K for diminished value (twice their initial offer) and 10K for loss of use. Your guidance and input was invaluable. Thanks for walking me through the process. The letter to the regulator was great advice. Looking forward to receiving my check. Thanks again and much success.

Josh S (Florida)-Thank you, the complaints email to State Farm worked and we settled on an agreed sum for my truck’s diminished value.

Ross C (Umpire) (California)-I have received all monies (thank you) and have attached my decision below in the total loss dispute. I have awarded your client in full for the value St. Lucie Appraisal asserted. As you will see I did my own market search and analysis and my ACV was $14,302.34. so close to Frank’s ACV I just went ahead and awarded the decision to him for what he asserted.

Ronald B (Massachusetts)-Good morning, Frank, I want you to know I settled with Geico this Morning on my Diminished value for $6500. I want you to know how much I appreciate your report and all the support you have given me. As I stated in the past, I will be giving you rave reviews and I am available at any time to be a 5-star reference for you. Thank you and best regards, Ron

Alan L (New York)-Hello, I wanted to write to say thank you so much for the diminished value report that The St. Lucie Appraisal Company provided for my Lamborghini. I sent it over to Chubb and they wrote back two days later, increasing their initial offer of $8,500 to the $60,000 that was stated in your diminished value report. This must be nearly unheard of in New York State. Thank you again for all of your help and I will be sure to recommend any friends in need of DV analysis to you. Kind regards, Alan

Alexa B (Wisconsin)-Hi Frank! Thanks for your helping in getting Alexa something more fair for that Terrain. Allstate was trying to take advantage of her and in so thankful we found you.

Attorney Carree M (California)-Hello! I was able to get Auto Club Insurance to $12,500.00. My client is thrilled! Thank you for all your help.

Don R (Florida)-Just settled with Geico for $170 less than appraisal, used car values have been declining so this seemed best I could do-I’m satisfied.

Timothy R (Florida)-Great result and was totally worth the money spent, very easy process.

Barbara S (California)-Thank you! Hi Katherine. Want to let you know we settled the property claim with AAA Insurance for $13,576.93. That is within $1,000 of what I original wanted so I am pleased with the result. Thanks for your part in it:) Barbara

Phana S (California)-Thank you! Couldn’t have done it without your help. This was an uphill battle from the beginning, but your perseverance has gotten us a win for this case. I have forwarded the letter to James at USAA so that he can pay off the loan and send me the balance.

Sam Joel B (Kentucky)-Frank helped me ask the right questions and push back with the agent handling the claim and State Farm agreed to pay the whole appraised amount once they knew I’ll fight it out in court with valid reasons. I would recommend anyone looking for diminished value to contact Frank. Thank you!

Christine W (Georgia)-If I haven’t thanked you yet, thank you Frank. For all your work and your tenacity in getting this done. In a world full of dim lightbulbs you outshine them all. Hope your holidays are happy ones! Walker Appraisal, representing Allstate, offered $2,761.00 for diminished value. The umpire selected awarded $6.000.00.

Bill W (California)-Thanks for giving me the research to do my negotiation with Allstate. After a few back and forth discussions, we have settled on a $3400 diminished value loss (includes your $275). I appreciate your help.

Tim R (Florida)-State Farm offered me $6,546.00. Your appraisal valued my car at $10,668.17. Great result and was totally worth the money spent, very easy process

Jewel Z (California)-Hi Frank, State Farm Insurance Company got back to me about my Tesla diminished value. They also hired a third-party company to do the appraisal and the amount they proposed was around $6800.00. The insurance company would like to meet in the middle about $9300.00. Just wanted to get your opinion, do you think there is more negotiation room? And what do you think about the amount? If I want to ask more to be closer to our number $11714.60, what should I do?

Dmitriy P (Colorado)-Bristol West’s initial offer for the diminished value of my Tesla was $4730 based on their “proprietary method”. After sending them your DV appraisal report, they countered with $7431, which was “in the middle”. I countered with $8500 and received an offer of $8000 back.

Scott S (Louisiana)-Well it took me threatening to have my attorney brother send a demand letter to get to the manager at Root Insurance. We finally visited and settled at $1700.

Joff K (Massachusetts)-Recommended by Allston Collision for a diminished value appraisal. Sedgewick Insurance hired DCI Solutions who came up with $2,660.40 for DV. assessed the DV at $7,050.60. You were right! We’re calling it a day at $6,000. Thanks so much for all your help. You’ve got a very satisfied customer here.

Timothy G (California)-Frank is amazing. He’ll be your advocate all the way to the courtroom (if necessary). Had an accident with a 2019 Honda Civic SI in Santa Ana, CA and was able to secure $7k thanks to Frank’s expertise. State Farm offered less than half than what was quoted by Frank, then completely denied any DIV at all, but after taking them to court they thought twice. Frank literally was on the phone with the adjuster from State Farm at the courtroom and put them on their toes. Highly recommend Frank’s services.

FYI insurance companies will make you do a dance – you just have to stick to your guns. They don’t plan on most people actually taking them to court.

Zachary W (California)-This looks great, super comprehensive. Can’t thank you enough.

Nick Z (Pennsylvania)-Yea, Insurance Company ended up offering me $5k for diminished value. Far from the initial numbers we set out to get but I knew court would’ve been next in line so I agreed before it became more of a hassle. 🤷🏻‍♂️ Thank you for all of the help at least. Nick

Vu N (California)-I was in touch with Frank back in 2021 for a appraisal on a vehicle I wanted to buy. Got the appraisal in a week and was able to get a check cut for my loan but unfortunately I got hurt so I had to cancel the purchase. Fast forward 4 months later, the vehicle was still available and I contacted Frank. He happily updated my appraisal for a small fee but on the 2nd try to buy the vehicle my loan was not approved. 3rd times a charm, after I got everything situated a month later Frank help me out by updating the appraisal again at no charge. Thanks to Frank I was able to purchase my vehicle 6 months later. I will definitely come back if I decide on getting another appraisal.

William W (California)-Thanks for giving me the research to do my negotiation with Allstate. After a few back and forth discussions, we have settled on a $3400 diminished value loss (includes your $275). I appreciate your help.

Michael M (Virginia)-You all are definitely getting a great review!! State Farm settled for entire amount within 24-hrs, no negotiations needed. Received digital payment within minutes, unbelievable! Thank you again & I’ll make sure to pass your info along to all my colleagues. I work in the medical field locally. Have a fantastic day!

Kevin L (Illinois)-Frank and his team helped me get my settlement from State Farm. They’re the best.

Erik K (Florida)-Earned their money… My insurance company refused to negotiate with me directly, but they would negotiate with St. Lucie Appraisal. I’m thankful for their help.

Eugene G (Florida)-Eugene here and I wanted to let you know that our Diminished Value claim has been paid in full. I’ll keep your info for friends and family. A good turn deserves another. Thank you and be well.

Kelly M (California)-Please post on ur website: St. Lucia Appraisal deserves a five star! Franklin explained the whole process of the auto appraisal from A to Z. Their appraisal was accurate and his negotiation was superb! Thank u Franklin, your the best!! Kelly

Matthew D (Florida)-Frank and his team meet and exceeded all of my expectations. I was involved in an accident with a 2021 Tesla and was offered $3k for diminished value. Thanks for your help, Frank. I accepted $7,500.00 in diminished value of my Tesla from State Farm Insurance which is satisfactory to me based on my market research. You were a big help in me obtaining this settlement and I’m appreciative of you. If I can leave a review for you somewhere or be a reference for someone else, I’d be happy to help.

Kenneth Z (Maryland)-I selected The St. Lucie Appraisal Company to assist in conducting an independent appraisal on my 1999 Ford F350. My insurance company declared my vesicle a total loss. The insurance company would not settle out with a fair actual cash value ($25,658.00). The St. Lucie Appraisal Company did an independent appraisal for a fair fee. The appraisal was written in detail and justified the compilations. The staff work was done in courteous, timely and professional matter. They understood the vehicle features, condition and upgrades. The insurance company still would not settle out from their independent appraisal work. The dispute went to the next step with an umpire to make a final decision. Without The St. Lucie Appraisal Company’s detailed appraisal work, I would not have received a fair and reasonable cash value ($37,000.00). I would highly recommend them for similar work. KZimmerman 01/8/2022

Sarah R (North Carolina)- They emailed me back and confirmed that it was NOT structural work. That means we’ll move forward with the offer of $2550. Thanks again for all your help on this! Happy Thanksgiving!

David S (Pennsylvania)- Recommended by Cavallo Auto Body in Westchester, AUTODIMINISHEDVALUE helped me throughout the process of my diminished value claim and got me $10k from State Farm! Worth the investment in working with Frank. Thanks From BBB: Franklin and the team did a great job! Progressive didn’t offer a fair value on my Tesla Model X. The PA Insurance Department wouldn’t help at all, Progressive made it sound like I would get a lowball offer if I exercised my right to have an independent appraiser. After I hired AUTODIMINISHEDVALUE they did come back with a lowball offer. Luckily ***** was there to guide me the entire time including filing a complaint with the small claims court. In the end we won and got a higher value than what Progressive initially offered. Thank you AUTODIMINISHEDVALUE.

Raul G (California)- State Farm Insurance Company offered $39,845.00 for my totaled Ford Transit. The St. Lucie Appraisal Company helped me to obtain a settlement of $49,663.00.

Phillip R (Indiana)-What a great job The St Lucie Appraisal Company, phone: 772-359-4300 did for me on my total loss automobile settlement!! They are very efficient and easy to work with. Frank, thanks for securing the fair settlement. It’s been the best weekend we’ve had since the accident April 29th dealing with five nonsense appraisals – two from Progressive and the three from good old State Farm.

Eric B (New York)-St. Lucie Appraisal was a god send! I found my dream Land Cruiser and it cost $68.5K. I wanted to take advantage of the new low automobile interest rates and finance it through my credit union. My credit union used NADA and appraised the truck at $22.K so I was in a bind! They told me that I could hire a private appraisal company and that they would honor the price that they came up with. I reached out to St. Lucie Appraisal and explained my situation and gave them all the info that they needed. Sure enough Frank & Katherine appraised the truck at $72K! This was no easy task because this particular Landcruiser was an HJ 45 model and very rare so they did not have much historical sales to go off of. I will be using St. Lucie Appraisal for all my auto appraisal needs in the future! The price is completely worth it and they can get it done in less than a week! – From Yelp

Guy E (New Jersey)-Hi Franklin, I wanted to reach out to thank you! I just got the full $8,810.85 claim approved for the diminished value of my 2021 Porsche Macan by Progressive. Thanks again! I’m happy to be a reference for you

Dan C (Florida)-Thank you for your assistance with my Deminished auto claim. It was a pleasure working with you and your advise and guidance to settle my claim. Without your help I would not of received a proper settlement. It was a real pleasure working with you.

Cat D (Florida)-I used which cost $275 and it was worth every penny. Keep in mind the appraiser isn’t inspecting the damage to your vehicle or making a judgement based on cosmetic conditions. They’re simply going to look at the insurance adjuster’s report, then go around to car dealerships in your area and find out exactly how much sales managers will drop your trade-in value based on the repaired damage. It’s basically: “What’s the trade-in value on a 2021 Outback with 1234 miles, options package ##, in good cosmetic condition? Now what’s the trade-in value on an exactly identical vehicle, but it’s had collision damage to the front passenger quarter and door that has since been flawlessly repaired to factory condition?” In my case they called 7 Subaru dealerships in my state. The other driver’s insurance company cried about “but they didn’t include depreciation”, and Auto Diminished Value was quick to point out that they did.

Brian B (Washington)-1999 Ford F350 totaled. USAA hired DCI Solution Appraisers to represent them. St. Lucie Appraisal estimated the value of the truck at $17,744.62. Initial offer from USAA was $7,323.25. An umpire awarded a settlement of $15,200.00.

Dan R (Missouri)-Be very careful when selecting an appraisal company. I did my homework and before I committed. Frank Colletta of AUTODIMINISHEDVALUE.COM answered all my questions. He was very helpful and guided me through the entire process. His appraisal was very data driven and documented the value of my car before and after the accident. The insurance company offered a very low arbitrary initial offer. Frank’s detailed report along with his expert coaching helped me get the total value of my claim. Excellent report and great communication from someone who cares. We accepted State Farm’s offer of $3,000.00 to settle our diminished value claim.

Stacy K (California)-Thank you so much! I really appreciate your work on this! Well worth it – $7,000.00 vs. their original offer of $4,910.00. I will refer you clients.

Barlow C (Florida)-2018 Maserati totaled. USAA hired DCI Solution Appraisers to represent them. St. Lucie Appraisal estimated the value of the car at $46,893.35. Initial offer from USAA was $33,784.08 but after St. Lucie found errors in the DCI Solutions appraisal, USAA ended up paying $43,500.00.

Max H (Oregon)-Client reports that he settled with State Farm Insurance Company for $35,000.00 for the diminished value of his Tesla after accident repairs.

Attorney Connor O (California)-About a year and a half ago I had a client work with you on an appraisal and had you fill out a declaration to be used in Court that worked perfectly.  I just sent you another client.

Mike W (Florida)-You provided me with a report on the diminished value of my Corvette after it had been wrecked. That report was a great help in getting compensation for the diminished value of my car from Allstate. Your report showed that my car lost $23,000.00 in value. I settled for $15,000.00 after escalating the claim to a supervisor as per your guide.

Seth R (California)-Franklin, Thanks for the call today and your insights, as always..  You live up to your reputation. I appreciate it,

Brett S (Indiana)-I am an independent insurance agency operator who had a client’s high-end vehicle stolen and recovered with roughly $20,000 in damage to the vehicle. The insurance company offered roughly $26,000 to buy the vehicle in a total loss scenario… Due to the mileage and customization to the vehicle, we found their offer to be significantly below the current value of the vehicle… We provided Kelly Blue Book, JD Power, Car Dealership and Cars.Com estimates on the vehicle showing nearly 40% difference in the offer and what our numbers were supporting. The insurance company however would not accept any of those items as a credible source.

We reached out to Franklin Colletta and St. Lucie Appraisals to assist our agency in providing an acceptable valuation and appraisal of the vehicle in question. Frank was able to find 3 other similar vehicles recent sales history as well as other supporting documents, that allowed our client to recover over $42,000 through arbitration, delivering over $16,000 in direct recovery value to our insured.

I would have no hesitation in recommending Frank Colletta and his team at St Lucie Appraisals, and will continue to use his services as these situations present themselves. Our agency offers a sincere thank you to Frank and his team for their support and results.


Brett Slama, DeMulling and Slama Insurance

Randy S (Florida)-I wanted to drop you a line a share the result of our Diminished Value Claim with Ocean Harbor. Ocean Harbor ended up prorating the claim with SAFECO getting $5,547.50 and us getting $4,452.50. Again, my sincere thanks for the education of this whole process. Florida really needs to do something about their auto insurance coverages and start penalizing those who do not have insurance or limits that are so low they it makes no sense

Gary L (California)-Franklin, I settled the diminished value case against USAA today in mediation. Thanks for everything.

Charles P (Arizona)-Our 2016 Jeep was a total loss. American Family Insurance hired DCI Solution Appraisers to represent them. Initial offer from American Family Insurance was $31,948 but after St. Lucie found errors and omissions in the DCI Solutions appraisal, American Family Insurance ended up settling the claim for $37,500.00.

Joe F (Florida)-Frank was always responsive and took the time to detail explanations in regards to his calculations. He even went as far as to take the time to go “ Head to head” with the insurance company attorneys and adjuster from Progressive in mediation on my behalf and he conducted it soo professionally ! He was like. “ Muhammed Ali “ in the boxing ring sparring like no tomorrow! Since he’s Italian? We’ll call him “ Rocky” cause with his help I settled my case! Very impressed!

Tiffany L (Pennsylvania)-I wanted to forward you this document before filling it out to make sure it’s okay! I was able to settle for the full amount you provided me with for the diminished value of my vehicle from Donegal Insurance. Thank you so much!

Dan B (California)-Hi Franklin:Just want to send a note of thanks. Between having your report and going through with filing a case in small claims court, State Farm changed their tune from denying our diminished value claim to offering us a settlement of $4,200. The entire process was a bit of a hassle, but ultimately worth the time and effort. I appreciate your help and good service.

Marek D (Texas)-Yes, thank you for all of your help. State Farm ended up doubling their offer so it was easy to just accept.

Denise W (California)-I have no hesitation giving St. Lucie a 5 star review. Franklin was amazing and extremely professional. His report was exceptionally thorough and he helped me through every step of the process. Because of his work and guidance, I was able to recover a substantial portion of my diminished value for my car. Thank you!

Dave D (New Jersey)- Franklin, This Diminished Value Appraisal is great, way more than I thought. I put the cards you sent me on my body shop office counter.

Eric K (Florida)- I got $3,850 from GEICO towards the diminished value claim. I kept fighting like you said.

David G (California)- FYI – Progressive contacted me today and accepted the $4,134.40 Diminished Value claim in full. Thanks again!

Daniel B (California)- Mr. Colletta, Just received payment from Progressive insurance company for the full diminished value claim ($1083.50). They didn’t reimburse me for cost of your report, and I didn’t make an issue out of it. Here’s hoping not to need your services again (at least anytime soon)…but just in case…have your contact info on file. ***Should you decide to “hang it up” one day, would appreciate an email with your reference for a replacement.

Jacob K (North Carolina)-Hey, Thanks! I went from negative 4k to making money on the loan! You guys rock!

Mike L (California)- I collected in a total of $11,500 for my Tesla diminished value claim, they first low balled me around 4.7k -6.7k. But I held out for almost a year and I got 11.5k thank you guys for your help. Please stay safe! All the best, Michael

Kevin L (Illinois)-After much research I went with AUTODIMINISHEDVALUE.COM to get a diminished value report. Frank and his staff gave me a comprehensive report that in addition to establishing diminished value but tips and suggestions on how to proceed if you’re turned away by the insurance company. I submitted the report to State Farm and after initially being turned down, I asked to speak with a manager. He called a few days later and we negotiated a settlement. No hassle with filing a case in small claims court or any other drama. Easy peasy. Thanks Frank.

Sarah B (Minnesota)-Thanks so much Franklin. I very much appreciate all your great advice and assistance in guiding my next steps. This is my first (and hopefully last) car accident. Knowing I can reach out to you for help is giving me some confidence while I navigate this diminished value process. I’ll keep you posted on my progress. Thanks again. –Sarah

John O (Pennsylvania)-Thank you very much for the report, this one is way better and more detailed than the one I received from AutoLoss. Thanks again for preparing this and using local dealers, nice job.

Greg T (Illinois)-This claim process was easier than I was led to believe. The diminished value report prepared by The St. Lucie Appraisal Company had sufficient evidence to prove my car’s loss in value after it was wrecked and repaired.

Kristin D (California)-Franklin was great help though out the whole process .. my boyfriend and I both had diminished value claims in with Franklin his reports were detailed and he responded to every question we had .. we will definitely refer all our friends and family to use this service ..

Pearl T (California)-Thank you for your thorough report. I will look through and submit to insurance company. Will let you know how it goes. Thanks.

Nicholas P (California)-Just an FYI…The Insurance company (Hartford) came back, and asked for proof of MSRP for my Tesla. I sent it to them. They then agreed to pay your entire diminished value evaluation ($34,497.00), but refused to pay your appraisal fee ($350.00). I settled. Thank you for all of your assistance.

Dan and Cathleen O (Florida)-Thank you very much for settling our total loss dispute. It has been a pleasure working with you. It is unusual to find a business these days that is as competent and efficient as yours.

Nick P (California)-Thanks. I’m blown away by the valuation showing the diminished value of my Tesla and will definitely recommend you to friends. Nick.

Jorge C (Arizona)-Good afternoon Mr. Colletta, Thank you for your services. We will be using you guys often for our diminished value cases as our attorneys really liked your DV Reports. Thanks for your time,

Michael M (Indiana)-Hey Frank, The judgment came in for $3,000 plus court costs for a total of $3,104. I want to thank you again for your help in this matter. Unfortunately, I didn’t have a favorable judge on this one. The defendant no showed on the first court date so the judge requested additional evidence. I had your full report, the testimony, and the correspondence with the insurance company but he requested the detailed police report and set a later court date. He also grilled me for awhile during that first encounter and I knew things weren’t going well when he told me I “should have taken the settlement offer.” LOL A couple continuances later and a lawyer showed up for the defendant from the insurance company that he apparently knew because when she showed up late to court she responded to his admonishment with “well you know me.” She gave a low ball DVC appraisal of 2200 and he again asked me all the usual DVC claim questions but his decision mostly seemed to center around the old “did you sell the car?” It kind of sucks they no showed the first date and he covered them like that with the no decision/request for another hearing but something is way better than nothing. Seriously though, THANK YOU for your help. Had I gone in there with anything less than your detailed report and he would have dismissed the case outright.

Christopher S (California)-Thank you for such great communications and keeping me informed! Your attention to details and also checking their appraiser’s yelp reviews was very professional and accurate. The appraiser you recommended as an Umpire seem to be very capable and trust worthy! Thank you so much Franklin!

Karen E (Minnesota)-We heard back from State Farm again on our DV claim that you assessed at $4,000……the Supervisor made us an offer of $2850 on our claim (original offer was $0 from claims agent). Do you have an opinion/advice on whether we should accept the amount or counter, etc.?

Bill O (Arizona)-I was very pleased to see the diminished value report for our 2018 Honda Pilot that had 834 miles on it when the accident occurred. The diminished value was much more than I had initially anticipated on asking for. Now the battle begins with Geico, but I feel confident that the information will be more than sufficient to get a fair settlement.

Paul R (Florida)-Thank you for doing a great job appraising my 93 Corvette. Your appraisal was in line with my expectations. The thoroughness and attention to detail are evident.

Cassye S (Alabama)-I am very pleased with the service that was provided and the continued service that’s being provided!! Will definitely recommend to anyone as well if the need comes we need to use again we will be back!!!

Steven B (Texas)-Excellent Report……I actually stumbled on this theory of Diminished Value by mistake – thank goodness for my error in opening a search file that I did not mean to open. I will say once I read about how your “report” is assembled and I investigated your website, then started comparing that info against all others available it was a hands down decision that the only company to go with to help prove my point was based on their complete methods to determine said values. So thank you for your efforts….it was money well spent and I will also say I was literally shocked at the dollar amount that the vehicle was devalued as a result of an accident.

Robin M (Alabama)-Dear Mr. Colletta, I am writing today to let you and your potential clients know that after months and months of struggling with an insurance company we all know, I received a check in the mail today for a little over $13,000.00. This check for the full diminished value amount came just a few week after I hired your company to do an arms length estimation and sent it in to the insurance company. Everyone: my family, friends, and even my attorney advised me to forget it. It would be a pain in the rear and they would never pay. Nevertheless, I know right from wrong and so I persisted. I’m very glad I did. Thank you for your invaluable service and detailed directions.

Jodi G (California)-FYI: Your report was LEGIT!!!! It really helped me win my case. I also wanted to recognize your responsiveness. You ALWAYS got back to me when contacted either by phone or email. I truly appreciated that. It is stressful enough dealing with an unresponsive insurance agency. Having someone in your corner really means a lot. I wish you the best! Take care.

Jodi G (California)-I posted the following review on your Yelp Page…5 stars of course:)
“I was rear-ended on the freeway resulting in extensive damage to my 2014 Infiniti QX70. At the time of the collision, my vehicle was only 3 years old and had 27K miles. I contacted the other party’s insurance (Farmers) and told them that I would be pursuing a diminished value (DV) claim against their insured. I was soon contacted by a Farmers claims rep stating that they were denying my claim since my vehicle had only sustained “cosmetic damage” due to the collision. I hadn’t even formally submitted a claim yet and was already being denied by Farmers! I realized I would need assistance in the claim. I researched DV appraisers and came across Franklin Colletta, owner of AUTODIMINISHEDVALUE.COM. Franklin reviewed my collision repair report (49 days in the repair facility with a repair cost of $12K) and was able to provide a comprehensive DV report.

In his report, Mr. Colletta was able to definitively prove the damage to my vehicle was far from “cosmetic” and exactly how much the structural/frame repairs adversely affected the value – $11K in inherent diminished value. I submitted his detailed report to Farmers. Unfortunately, despite several attempts over a 6 month period to negotiate a fair DV settlement, Farmers best offer to settle the claim only came to $1,100.00.

Franklin advised me to take the other party to small claims court to force Farmers to pay what I was owed. I filed suit… and with his well-written report (and some expert coaching), I won the maximum amount in CA ($10,000 + court costs). Throughout the process Franklin was supportive, responsive, and knowledgeable. I firmly believe I would not have prevailed in court without his detailed assessment backed by his numerous licenses/certifications and over 25 years’ auto appraisal experience. The judge was definitely impressed. Don’t let anyone tell you that you can’t win a DV claim in small claims court. You absolutely can, and I did. You just have to provide compelling evidence to the judge to back up your claim. I can assure you, The St. Lucie Appraisal Company has the capability, experience, integrity, and know-how to expertly provide the facts, based evidence you will need to ultimately prevail.”

April N (Florida)-I would highly recommend St. Lucie Appraisal Company. The process was painless. They responded quickly and prepared a quality report. I am very pleased with their service.

Rod C (Florida)-The report looks great! I will submit in the next day or so. I’ll let you know how it goes. Thank you very much!

Daniel K (New York)-We were able to collect a diminished value claim against State Farm in New York to the tune of $3,500 so it can be done. Franklin has the industry know how and expertise. I avoided having to go to small claims court. We received excellent customer support.

Steven S (Florida)-In my dealings with Franklin he was very professional & courteous. He followed up with phone calls to make sure all details were correct & once we provided the required information the the turn around time for the appraisal was very prompt. I would definitely use this service again & would recommend both Franklin his company to my friends.

Kenneth M (Oklahoma)-I was able to settle with Shelter Mutual Insurance (Oklahoma) 11 business days after receipt of my diminished value report. I have no doubt that I could have held out for a few hundred more dollars but I am ok with $3,230.24 from my initial demand of $4,359.50. Thanks Mr. Colletta for the report.

Larry C (Georgia)-Franklin put a lot of work into a difficult task of appraising a one-of-a-kind resto-mod 1997 Dodge Dakota. He was very professional and very interested in good service to the customer. I would highly recommend St. Lucie Appraisal Company to others. A great service at a very reasonable price!

Jim S (Oklahoma)-Thank your for the Diminished Value Appraisal on my Chevy Colorado. The fact that you used actual dealers in the Tulsa area was very impressive and very persuasive in court. I originally hired Collision Claim Associates to give me a DV Appraisal and their formula determined I had a DV loss of $4,725.00. I submitted this to Progressive and they told me OK didn’t recognize Inherent Diminished Value and that the Collision Claim appraiser was not licensed in Oklahoma. After they accepted I wasn’t going to go away, they offered me $1,600.12 which came from their appraisal prepared by Auto Damage Appraisers, Tulsa, using the 17 C formula. I told them their appraisal was based on the Georgia class action court case and was not relevant to my claim, and in fact was recommended by the Georgia court to be used only when a more reliable loss appraisal wasn’t available. Progressive then turned my claim over to their OKC law firm which offered me $2,500, take it or leave it. That’s when I found your website and read how you used local reputable dealers to determine that the actual loss in value was $10,875.00. Now I am relieved Progressive decided to take such a firm stand against my claim because I will receive much more that what the Collision Claims formula estimated.

Loret S (New Hampshire)-Thank you Franklin. This looks really great. I hope you had fun placing a value on this one-of-a-kind 1935 Pontiac Silver Streak Doctor’s Edition Coupe. I’m sure you had a lot of research to do so my appreciation is sincere and recognizes all your hard work on this appraisal. Loret

Clearwater H (North Carolina)-Thank you again for the Rush. If it ends up that we need a new appraisal on a future Prevost, or if we’re asked for a referral – we know who to use now 🙂

Julie D (Illinois)-If you’ve come this far, you need not look any further. I knew nothing about the ability to claim inherent diminished value when a lady ran a red light. All I knew was that my two-year old, paid off, Jeep Limited (and I) took a big hit. The slew of emotions spurred me on to talk with many professionals, and through thick and thin, I connected with Frank. …the most comforting part of this whole mess. I found Frank to be intelligent, supportive, patient and a joy to work with. He went above and beyond guiding me not just with pursuing my diminished value claim which resulted in a settlement that was 93% of his appraised diminished value, but also recouping my out-of-pocket expenses. His diminished value report is stellar. I recommend Frank without hesitation. From the bottom of my heart – Thank you, Frank.

Paralegal Annie S (Florida)-FYI, Not too bad on both the diminished value and loss of use claims. A bit off but better off than going all the way to trial.

Ghislaine G (Florida)- Just wanted to let you know that we got a check in the mail from PA Lumbermen’s Mutual Insurance Company yesterday. I also wanted to thank you for all your help with our diminished value claim. You were very helpful and patient with us and it was greatly appreciated.

Stephen R (Florida)- It was a pleasure to work with Franklin on my diminished auto value claim. He was very professional and provided a comprehensive, very helpful service within several business days. I would not hesitate to recommend his company’s services.

Scott W (Ohio)- Frank, I can live with that. It’s almost double what they originally offered me for my total loss. Thank you for your help. Scott

Paul N (Alabama)- Franklin, I wanted to thank you for your documents because today we received the full amount from Alfa Insurance Company from your documentation, $10,125.00 diminished value settlement on the BMW. Thanks again.

Jodi G (California)- Thank you for taking the time yesterday to straighten out the reports. They both turned out great! Even though I could tell you were frustrated, you kept your cool, worked to make the changes, and sent me two excellent reports. Your glass of wine was well deserved ha ha! I will keep you informed on the end results, and will gladly write a positive review when everything is completed. Wish me luck! Take care.

Connie B (Missouri)- Hi, Frank-you did a beautiful job on my appraisal. Thank you and I will keep you up on everything that happens

Dave S (Arizona)- Frank – This diminished value report is outstanding. Probably one of the most professional and detailed reports I’ve ever seen.

Marilyn L (Florida)- Mr. Colletta of St. Lucie Appraisals, answered all my questions, was very thorough and professional in the preparation of the piano appraisal, He provided all the paperwork and did so in a timely manner. I would definitely recommend him and his service.

Ed M (Arkansas)- Hi Franklin, Thank you for the estimates. The 350Z came out higher than I expected, and the Mini a little lower… all good. Thanks for the work. Ed

Megan R (Georgia)- I was in a bit of a bind trying to establish my father’s estate, and needed an appraisal on a motorcycle in another state, as soon as possible. Not only was Franklin helpful and professional, he turned the appraisal around in one day, which allowed me to submit the paperwork I needed to the lawyers in time. I am so thankful that he went the extra mile to process the report so quickly; it gave me the peace of mind that this step is at least done. Thank you.

Daniel M (New York)- Thanks, Frank! This is excellent — I submitted the diminished value report today. I will certainly be leaving a positive review on the website; thanks again!

Jessica R (Pennsylvania)- (From After Safe Auto Insurance initially offered me $221 for diminished value on my 2016 Mercedes, I sought the expertise and appraisal services of St. Lucie appraisal company. HANDS DOWN – THE BEST DECISION I made.They did a phenomenal job helping me to recover $2800 for diminished value plus their fee! The appraisal was top notch – thorough, professional and timely sent and resolved within a week; the best part was Franklin handled all the insurance companies questions and negotiations. I cannot thank Franklin enough for bringing this accident nightmare to an end. I truly appreciate it!

William B (Florida)- I think you did a nice job in a very professional manner. Your standard wording in your reports is much like the standard wording in real estate appraisal reports, but it does a very professional job of setting up the reader to either agree with your methodology and diminished value conclusion and not allowing the insurance companies to discredit your report. They may disagree with your value conclusion, but not how you arrived at your value.

Thanks again for the fine professional job.

Thomas S (Tennessee)- The service you provided was exactly what I needed to proceed with my claim for the diminished value of my vehicle and the Explanation & Detail was excellent. Would highly recommend your services. Thank You Again !!

Napasul S (Virginia)- AUTODIMINISHEDVALUE.COM assisted me for my diminished value claim report for my vehicle. I would like to recommend to everyone who is looking for assistance for this type of claim. Frank has done this report professionally and successfully. The insurance company paid all of my loss value back.

John B (North Carolina)- The umpire awarded me $3,900.00 for the diminished value and I accepted. This was vs. $1,500.00 which was the Farm Bureau Insurance final offer. Thanks for all your help.

Rebecca S (Massachusetts)- Thank you for your help and thorough work! I will let you know what the final outcome is with my diminished value claim, wish me luck! Have a good Thanksgiving.

Philip M (Texas)- Franklin, I have received your valuation appraisal for my total loss dispute with Progressive and am happy with and thank for your service.

Craig S (Alabama)- 1st Contacted you On/About 8/21/17….Claim to Alfa 9/7/17 …Just a note to say that I just received the Full $3880.00 Diminished Value check from Alfa Insurance.

Your professionally-presented claim documentation, particularly the thorough and objective logic used, and interviews with dealer appraisers to derive the claim amount were compelling tools to help insure an acceptable outcome. I’d gladly recommend your service to anyone pursuing Diminished Value Claims.

Tyler R (Colorado)- I am having slight trouble withe the insurance adjuster from State Farm. Not wanting to see eye to eye based on your diminished value report. He had finally contorted that the most he could offer was $2,000.00 and i said the least i could take was $2,500.00. Your original appraisal was for $2859.00.

Santosh G (Massachusetts)- I had contacted you back in May for a diminished value claim that you helped me with and was recently resolved. It was really helpful. Thank you.

Joe Z (Florida)- Just wanted to thank you for all of your help with our diminished value claim. Your service was very quick, thorough and professional. The insurance company we were dealing with was not cooperative and Franklin went out of his way to help us negotiate a fair claim. We highly recommend your company and thank you for your assistance.

Amy H (Florida)- Dear Frank, I am remiss in thanking you for your expert testimony in my auto diminished value case. Thank you! You did an amazing job just as Bill had predicted. You are grace under pressure and you came across as knowledgeable and trustworthy, and I love that State Farm’s attorney couldn’t rattle you one bit. I truly appreciate your time and expertise, and it was so nice to meet you. If you find yourself in this neck of the woods I’d love to take you out for good sushi! Have a wonderful week, Fondly, Amy

Bobby O (Kentucky)- The insurance company has offered to total the vehicle and give me approximately my payoff or they said they would give me $16,000 + the salvage, that’s good news that your diminished value appraisal caused them to re-think repairing my vehicle.

Charles S (Florida)- Hi Frank, THANK YOU for such a great job in preparing this report. Hopefully this will be the evidence that my attorney is waiting for. I am impressed with your level of comprehensive thoroughness in both the report and research. With all my gratitude, Charles Senge

Christopher P (California)- Hello. I hope things are OK for you with the recent hurricane. I’m curious: Did the appraiser ever get in touch? I got a phone call today from Liberty Mutual indicating that they would honor your diminished value appraisal on my Tesla of $20,670 as is! So, either they did their own and it came in higher than yours or you have discussed with them and came to this agreement. Either way, I’m very pleased with the outcome.

David C (Colorado)- Model M Steinway Piano donation – Wanted to thank you again for your services. Really appreciate the help. The valuation is very fair. David

Jake H (Indiana)- Franklin, Thank you for your work. I was paid the full diminished value of $6,896.50 without any fight from insurance. Thanks again!

Janet M (Tennessee)- Franklin, Much thanks for your detailed analysis of our Motor Coach. We appreciate your professionalism and all that you did to help us through this process.

Junior P (New York)- Hey Franklin, It is me Junior the guy with The BMW X5. I would like to thank you for helping me in getting me compensated for diminished value. I am very proud & impressed with your report and your professionalism for helping me out.

Dave B (Utah)- Fast and thorough appraisal of my 1966 Toyota FJ40 Landcruiser. Very professional to work with. I will happily use St Lucie again in the future for any other vehicle appraisal needs. Thanks!

Attorney Joseph T (Utah)-Dear Franklin Thank you for your valuation appraisal for my Volkswagen Vanagon. It appears to be very professional and accurate.

Attorney Fausto R (Florida)- Franklin— I thought I’d let you know Geico settled this claim for $2k even, which I’ll take as a win. Thanks for your help on this one! It took some back and forth with educating the DV team that their State Farm 17C schedule is completely arbitrary and defective. They also used KBB and edmunds as a basis for determining the DV and, notably, didn’t hire their own DV expert. When I pointed this out in a nasty response letter, they quickly paid the $2k. Again, thanks for your help. I’ll keep sending you any cases I come across.

Sam B (Michigan)- Hi Franklin, I’m very happy to let you know that I just settled my valuation dispute with USAA over the 1999 BMW M3 that you did the appraisal on. As you may recall, the insurance company was stuck on their valuation of $12,501.77, but I wanted to get closer to $25k for the vehicle. So, I contacted you for an appraisal that came out to $24,496.50. It took some time and effort, but your appraisal was a very useful bargaining tool, and somehow the insurance company finally went from not budging to agreeing to a valuation of $25,141.86. That’s a difference of over $12k and more than double what they were previously offering me! Thanks again!-Sam Bass

Nuridin P (New York)- I gotta say that I’m blown away with the work that you have done. It’s so perfect. I’m glad I sent you that request for a diminished value report but at the same time I am so disappointed in now knowing what the real value of my truck is. I already forwarded your appraisal to my lawyer and he was also impressed. Thank you very much.

James K (Massachusetts)- Hi Frank, l want to take this opportunity to thank and happily inform you that finally l got the $5,000 check from Safety Insurance, l received it last night in the mail. Now l want to click to the link and write my review on your noble report and let other people know that your appraisal company is the real deal to seek help from!! Thank you again!

Walter B (California)- We received the settlement check for our diminished value claim. Just wanted to let any potential customers know that you are a company that can be counted on for good reporting and fast service.

Insurance Agent Greg B (Florida)- Thank you for your prompt efforts. The values in the report look right in line with what I had expected. I will let you know how it turns out!

Vanessia B (Florida)- Thank you for the quick and professional diminished value report you completed for me. It has been a pleasure doing business with you. You are a blessing to those of us who do not know the ways of how Insurance companies try and take advantage of people.

Attorney Adam M (Florida)- A very comprehensive diminished value report, nice work and completed quicker than expected.

Donald M (Connecticut)- I just wanted to let you know I did settle my Diminished Value claim with Allstate. It was your superior and thorough appraisal that allowed a three times larger settlement than the insurance company initially offered me.
Thank you
Don M
P.S. I wish to comment on some additional information that may be beneficial to you and your future clients. Allstate resisted right up to the end. I was prepared to bring this to court and made that known. In addition I requested the last representative’s Manager’s name, which the person really didn’t want to identify to me.

I then spoke to a Lawyer that specializes in Diminished Value claims in Connecticut (Name withheld). He reviewed your appraisal and liked it, and said he had heard of your appraisals. However, he stated to me that there was a fatal flaw with it. (his words) The appraisal used the Final Summary of Estimated and Repairs that I gave you. I should have also given you the final statement from the Body Shop that showed the same final cost. This would prove in court that Allstate’s Summary of Estimate and Repairs were all actually performed on the vehicle.

He stated he got nailed in court with that once, when the insurance company simply stated that the Estimate and Repairs Summary was just that, their estimate, and not necessarily what was actually done to the vehicle. The Body Shop paperwork shows the total work on the Summary was paid for in full, and therefore was all performed. A simple statement within the appraisal that the Body Shop invoice shows all repairs were made would likely suffice.

My DV loss was appraised at $9442.40 plus the fee. The attorney stated that he would likely go for around that much in court, but then what usually happens is that the insurance company will try to settle just before it goes to court. So, if they knock off $2000.00 or so, that’s fairly agreeable. However, then there’s the lawyers 30% fee, plus costs, which include another local appraisal with a retainer in case the appraiser has to appear in court, and court costs, etc.

He suggested that after all this I would likely receive between $2500.00 to $3500.00 possibly higher, and possibly lower. This after the process taking an average of 14 months in Connecticut. In addition, he suggested I shouldn’t sell my car in that time.

Then Allstate called me again to offer $3000.00. I accepted, since that was their final offer, and I really couldn’t see going through the whole rig-a-ma-roll with the attorney getting at least half of the claim and ending with a similar amount.

Anyway, I do thank you for your excellent appraisal. I wouldn’t have received what I did without it. I thought some of the above information might be useful to you.

Katherine T (Minnesota)- Thank you, Frank! I really appreciate your help. It is nice to have this knowledge. From past experience we know that CarFax reports with accidents are used to reduce the sales price and/or trade-in value. This happened to us and we were blindsided. We purchased a car before CarFax started reporting minor accidents, so it was not on the report. When CarFax started to include all accidents on their reports and updated their database, our vehicle now showed 2 accidents! We found this out at the dealership and we lost over $3000 on that trade. I didn’t want that to happen this time! Again, thank you.

The above comment is from a car owner in Minnesota who was told by State Farm Insurance that she was not eligible to make a third-party diminished value claim unless she sold her vehicle to demonstrate that she suffered a loss. I referred her to the Minnesota Department of Commerce where I was sure that she would be told that no such “sell your car or take a walk” requirement exists in her state. Or any other state for that matter. Was I surprised when Katherine called to inform me that the requirement did exist. Of course I called the Department to inquire and was told by a representative that the requirement was, indeed, a requirement. Minnesota residents must actually sell their cars in order to prove the existence and amount of diminished value in that state.

Although a representative from the Minnesota Department of Commerce verified the “must sell the car to qualify for diminished value” my instincts told me to dig deeper which I did in an email. Soon afterward I received a call from the Department’s senior investigator who expressed his surprise at what I had written. He assured me that no such requirement exists in Minnesota. He was also amazed that members of his staff were providing Minnesota car owners with false information. How many Minnesotans who have been eligible for third-party diminished value claim compensation over the years have been derailed not only by insurance companies but also by those whose job is to protect consumers, representatives of the state?

Kudos to the Minnesota Department of Commerce investigator who got right to work correcting a grievous error and also to St. Lucie Appraisal for running it down.

Aimee S (Montana)- Thank you for your quick and efficient services on our diminished value report for our 2014 Buick Enclave.

Jonathan H (Washington)- You did a Diminished Value report for my 2013 Tesla Model S a little over a year ago. I was able to win a settlement with it. I now have a 2015 Tesla Model S, and was recently backed into. The repairs are still ongoing, but I’m trying to be prepared. Thanks, and look forward to working with you again.

Phillip B (California)- The diminished value appraisal looks good. Please send a signed report. Having the valuations by actual independent and unbiased dealers is excellent and what is needed. The earlier DV Appraisal I obtained from an internet appraiser just put down his opinion, which wasn’t enough for the insurance adjuster. Thank you for the excellent job.

Jason Y (Louisiana)- The amount does seem kinda low to me as I did actually bring vehicle to dealer locally and was only offered $38,000 and stated without accident that $45,000 was a fair amount. I also realize they could have been trying to get all they could.

Ross T (Massachusetts)- Hi, thanks for the great appraisal report for my Porsche diminished value claim. I would like to request a signed copy of the report be mailed to me.

Jane K (North Carolina)- I was wondering if you could tell me what, realistically, I should expect as a good counter offer from the insurance company? I mean, how much should I settle for? I imagine that they will not just give me $5,900. Thank you Franklin, this helped out a lot. I’m going to go ahead and submit my diminished value claim tomorrow.

Donald M (Connecticut)- The diminished value appraisal looks good. Please send a signed report. Having the valuations by actual independent and unbiased dealers is excellent and what is needed. The earlier DV Appraisal I obtained from an internet appraiser just put down his opinion, which wasn’t enough for the insurance adjuster. Thank you for the excellent job.

Tristan K (Florida)- Thank you for the quick turnaround of our Jeep diminished value appraisal.

Jonathan K (New Jersey)- Frank got back to me within the next day of me sending payment and then sent me the diminished value report for my BMW the following business day. The report was extremely thorough and his value seemed very fair. I’ll be sending this report along to the insurance company tomorrow.

Justin S (Washington)- Thank you for your assistance in preparation of a diminished value report on our Tesla X. We will keep you posted on the claims process as it moves forward.

Attorney Michael J (Tennessee)- The Diminished Value Report is excellent. Please sign it and get it to me as soon as possible. Thanks again for all of your help.

Kirby H (Kansas)- Hi Franklin, Great job on the diminished value report, and thank you very much for the heads up on the process, and some strategies.

John L (Maryland)- Thank you for completing the diminished value appraisal in such a timely manner.

Susan S (California)- I’ll round down to 4 stars since getting a check from the insurance company was a little slower than it needed to be, but seriously left wow-ed by this auto appraiser. I’ll only be recommending this automobile diminished value appraiser from here on out!

Richard S (Florida)- Great customer service very helpful, quick turnaround, and good people. Insurance total loss dispute of the value of my 1977 Ford F100 Resto Mod Pickup Truck.

Wimberly T (Tennessee)- Hi Franklin, Just wanted to let you know that my check from Chubb Insurance has been mailed (not received yet) and is to be in the full amount indicated on your diminished value appraisal including the fee! $2900.00.
Thank you very much! Fron BBB: Franklin is very knowledgeable and takes a comprehensive approach in what he does. I have used his services twice and have been very satisfied.

Robert C (New York)- Subject: Diminished value claim – Frank was excellent. Very efficient and professional.

Donna M (Florida)- Extremely pleased … From the first informative phone conversation to the completed appraisal of our theater organ and IRS forms within 24 hours on Labor Day weekend! Thank you Franklin.

Jeremy W (Florida)- Excellent automobile diminished value appraisal for our Dodge Charger. Very thorough and well written. Thank you!

John and Regina L (Maryland)- We have reviewed your completed report and find it to be satisfactory.

Devi M (Missouri)- It will please you to know that Esurance sent me a check for $2,775.00 which was the same amount of your diminished value appraisal + the cost. I was shocked after all I have read about the difficulty people have collecting fair settlements. I am sure that The St Lucie Appraisal report was instrumental in their decision to pay.

Gene R (Nebraska)- Well done. will see how this turns out.

Nathan A (Alabama)- I got my report and everything in the mail and was very happy with the service. I just got done with State Farm on the phone and they said the will only pay $5000 dollars on the amount you appraised on the report. They sent me a legal wavier which I have not signed yet saying that I accept the amount and wave any further liability, looks standard boiler plate. I just have question since you are profession on this as I am not, is worth fighting them for the remainder of the difference?

Georgia B (California)- It was easier than reported to obtain a check for diminished value. I am satisfied with the service provided by The St. Lucie Appraisal Company and with the compensation I received for the loss of value to my Audi.

Danny B (South Carolina)- Quick Turnaround. Unbiased report containing objective opinions from relevant auto professionals. Very pleased with service provided. Would highly recommend to others involved in similar situation.

Mike C (South Carolina)- Thank you for the complete report and quick turnaround. You have it down to a science. Pleasure doing business with you and will recommend you if anyone has need of your services.

Blaze S (Alabama)- Your appraisal was the most important factor in my receiving a $5,000.00 settlement from State Farm for the diminished value on my 2016 Toyota Tundra. Even though your appraisal showed that my truck lost $10,041.50, I am satisfied with their eventual offer which was originally $500.00. Thank you so much. I wouldn’t hesitate to recommend St Lucie Appraisal.

Judith M (Texas)- Mr. Franklin Colletta has a great and friendly costumer service. As well the diminished value report is very professional and prompt. I am very pleased as he exceed my expectations. He took the time to contact me to get a more detail information on my vehicle, in order to have a more accurate diminished value report. He also included a small guideline on his email, on how to follow up with the insurance. Which for me that I have no previous experience with this matter, was absolutely helpful and a huge blessing. I highly recommend St. Lucie Appraisal Company.

Jim W (Florida)- Very professional and prompt with the diminished value report we requested and helpful when taking to Franklin in person.

Walter B (New Jersey)- Payment was received for the diminished value of our BMW. Thank you for spearheading this effort. Will definitely recommend St. Lucie Appraisal in the future.

Robert Michael E (Tennessee)- I am very pleased and satisfied with all services rendered!Valuation appraisal of our 1965 Chevrolet Impala SS Convertible was accurate.

Kevin T (Delaware)- Very quick turnaround on diminished value report. Report was very detailed and professionally written.

Arun S (Georgia)- Wow, this is a fast process. Now on to actually challenging the insurance company!

Jeff L (Ohio)- Diminished Value Appraisal done quickly BY AUTODIMINISHEDVALUE.COM.

Scott F (Ohio)- Franklin could not have been better in his detailed diminished value report for my Tesla and timeliness of services.

Laura W (Maine)- St. Lucie Appraisal prepared a valuation appraisal of our 1955 Willys pickup truck for insurance purposes. The service was professional and fast.

Miles W (Pennsylvania)- Fast thorough service provided. Thank you.

Ryan F (Pennsylvania)- This diminished value report is fantastic. This I can at least stand up with in court and present and be “proud” of. As I told you I’m a surgeon, I do orthopedics and we take a lot of xrays … I always try to make my xrays look such that I’d be proud of my work if I had to show them in court. So standing there with what I had before this, the diminished value report from DV Assess …. wasn’t a good feeling. Gonna be interesting, either way. 🙂 Win or lose, I at least feel like I can put up a good fight now. Thanks again for getting this done so quickly.

Kevin V (Florida)- I’m very satisfied with the report provided. It’s very detailed and extensive. I will definitely recommend these services to my friends seeking diminished value claims.


Poojah H (Texas)- Excellent service. Very happy with the diminished value report. Report is very elaborate supported with good research. Thanks for the help!

Peter B (New Jersey)- Objective and straightforward diminished value appraisal for our BMW, containing the right amount of detail and analysis and pre-empting typical insurance company defenses.

Todd S (Louisiana)- Diminished Value Report for a Tesla. Nice job – more references and research than I expected.

Luis R (New York)- The St. Lucie Appraisal Company was so easy to work with. Frank did everything he promised and I received my stated value appraisal for my Orange County Chopper within a week. The value was right where I expected it to be and he had all the paperwork sent to me digitally for revue with the original in the mail soon after my approval. I would recommend St. Lucie Appraisal company to anyone that is in need of Appraisal services. Thanks Frank, you’re the best.

Tim D (Colorado)- The diminished value appraisal provided by Auto Diminished Value was prompt within their expected delivery time. Their fees are reasonable. Most importantly, their appraisal was in line with expectations. I also expect that their continued support will be in line with their good service so far. I recommend using this service for your next appraisal.

Robert S (Florida)- Professional,competent,helpful and efficient appraisal of diminished value for our Mercedes-Benz.

Susannah H (Florida)- I received my diminished value appraisal in less than two days. Helpful information for filing my claim with the insurance company was included.

Danny C (South Carolina)- Excellent appraisal of our collectibles for a donation. Repeat customer.

Victor P (California)- Frank. Finally got my settlement. I got offered $5,000.00. Your diminished value appraisal was $20,512.50 for my Tesla. My daughter the attorney negotiated up to $13,500.00 in July. Mercury played games for a while after but got paid a month ago. Thanks for your help.

Fernando T (California)- Thank you for you expertise and help regarding both loss off use and diminished value of my Tesla. I’m glad I used your services and am sure I will find your report useful in a court of law. Thank you for clarifying on how savages the Insurances Companies are and how we need to deal with them.

I have contacted an attorney and was advised to got to small claims and ask for compensation for the maximum of $10,000 per California small claims court. With the report you have gave me and the counsel from my attorney I’m sure I will win. I think the insurance know this also. They would rather pay $10,000 in court than the full $16,000 without going to court.

Also wanted to let you know that we were successful in receiving compensation for loss of use for a total 54 days at $200 a day. Just wanted to share with you for future reference. thank you for the report. I will let you know the end results after the small claims court date.

Kayla R (South Carolina)- Thanks for being so prompt in your service and going over and beyond.

Richie S (Nevada)- I got the diminished value settlement today. FYI, only $250 less than your appraisal so I’m extremely happy.

Mary F (Washington)- FOLLOW-UP Hi, Franklin, We received the signed appraisal today. Many thanks for a beautiful job. You made a somewhat stressful event much, much easier. Regards, Mary F

Mary F (Washington)- Appraised our 1929 Steinway Model M grand piano for a donation. Timely, professional service. Very pleased.

Daryl F (Georgia)- Thank you for your diligence on my diminished value report… I will fax and send a copy to Progressive certified mail tomorrow as well as send a copy via email today.

Dennis M (Florida)- I would love to give a great review but I feel we are in the beginning stages of the process of me getting the insurer to pay more than 4 times their original offer. I will say I’m impressed with the service St. Lucie Appraisal Co. has performed in noting the loss of value to my car.

Quy N (Illinois)- Thank you for your services; I really appreciate the promptness of the diminished value report. I will definitely write a review of your company.

Carol M (Tennessee)- Excellent service helping a novice antique car owner (1957 Chevy 2 Door Sedan) obtain a fair appraisal for selling purposes!

Marcus M (California)- I just wanted to thank you for the report and let you know it looks great and am ready to receive the signed version. Cheers, Marcus

The Estate of Emil K (Indiana)- Thanks Frank. I appreciate your help on this. Very well put together appraisal of the 1964 Studebaker Champ pickup truck.

Levente K (California)- I am very pleased at the Appraisal for my Diminished Value Claim. It was performed very quickly and assessed with out most diligence. I am very thankful for all your services. Thanks for all your hard work, I will highly recommend your company to anyone who asks for a diminished value claim. Best Regards, Levente K

Don T (California)- Thank you for your services. I am happy with the total loss valuation appraisal and feel the valuation to be true. When I drive to Tesla supercharger stations, none of the other Tesla’s stand out or is as nice as mine, and I get that comment all the time from Tesla and non-Tesla owners. It was my perfect dream car and is irreplaceable. You just can’t put a price tag on something like that. So it’s very insulting when Geico and CCC tries to value my car at such a ridiculous amount. So thank you for your great work and I will definitely be leaving you great reviews. Franklin was very helpful and extremely knowledgeable. He took his time to explain the process and what I would be expecting before I even hired him. I felt very comfortable working with him and couldn’t be more happy with his services. If you had a car that you loved and cherished and is irreplaceable, and you want to make sure it gets appraised at the right value even though you can’t put a price tag on it…then Franklin and The St. Lucie Appraisal Company is your go to appraiser. Thanks Franklin!

Bobby C (Georgia)- I have reviewed the subject diminished value appraisal and find it acceptable. Please mail me signed copy of the appraisal. Thanks again for all your help. Bobby C

Kevin W (Texas)- Frank was very easy to work with and had a quick turnaround time. Thanks!

Gabriel J (California)- Franklin was easy to reach and made himself available throughout the process. He contacted local dealers and included their opinions in the diminished value report. From BBB: This was absolutely the most Incredible experience would use again!

Anna G (Florida)- Greatful for a company that does this.

Louise Y (California)- Looks good, thank you. Just to clarify, the total diminished value I would claim for my Tesla is $21,098.00 (diminished value + your fees). Is this correct?

Joseph A (Connecticut)- Very prompt diminished value appraisal service with a well documented method of valuation.

George S (Kentucky)- As St Lucie was the second appraisal company I hired, I’m glad to say that your diminished value report actually worked! XXXXXXXX which heavily advertises on Google, produced a completely unusable report and, of course, refused to refund our money despite a guarantee. Had I gotten burned twice I would probably have given up. Thank you for your honesty and dependable service.

Marc S (Florida)- Diminished value report for my 2016 Corvette was comprehensive, fast, and efficient. Advice which accompanied the report was sound and well thought out. Everyone I spoke with at the company was friendly and helpful. Would recommend highly.

Wilson P (Massachusetts)- Sorry that I didn’t leave a prior review as I wanted to wait for the claim to be settled. Just as you predicted, the insurance company took its time and made a few low settlement offers. By following your advice, they have paid us $4,750.00 which is close enough to your $6K diminished value appraisal amount to be acceptable. Much thanks for all of your time on the telephone and for your excellent appraisal.

Ava S (Maine)- Thank you for the professionally prepared automobile diminished value report. I will update with results of the insurance company.

Amy M (Oregon)- Very professional and completed motor home donation appraisal in a very timely manner. I would recommend you highly. Thank you for the excellent service.

Rex F (Tennessee)- Thank you again Frank, your customer service was amazin!

Dan T (New Jersey)- Thank you for your help in getting us the actual cash value of our total loss Cadillac. I recommend St. Lucie Appraisers if you are getting the shaft from your insurance company. Your appraisal was so much better than the CCC Valuation they used and that’s why they had to pay up. We did not use a lawyer.

James G (Florida)- Quick and efficent, great costmer service.

Naomi G (Maine)- Fast, friendly, and thorough! Franklin answered all my questions regarding my Diminished Value claim on my Volkswagen EOS. I was nervous at first sending a payment up front especially since I was not sure that Diminished Value claims were legitimate since I had never heard of them before. However, Franklin’s knowledge and experience on the matter put me at ease. His report was completed quickly and was extremely detailed. Thank you so much!

Dustin A (Oklahoma)- Speedy, quality service for our Ford Model A appraisal.

Laura R (Florida)- I was under the assumption that dealers would be used within 100-200 miles of our location but, as you stated, as long as it’s considered North Florida that is fine. It appears we have a good sampling of highs/lows/middle of the road. Thanks for the quick responses and have a wonderful holiday weekend.

John C (Maryland)- Thank you for your prompt and professional service. Appraisal for my 1971 Corvette LS5. I will definitely use your services again.

Randall T (Florida)- Very prompt service and detailed diminished value appraisal, would use their services again.

Sharon J (Florida)- Very professional, thorough, and prompt. We sincerely appreciate your help with our diminished value claim.

Peter N (Virginia)- Service was prompt and responsive. I’m extremely satisfied with the DOV report provided for my Lotus.

John R (Virginia)- Relatively inexpensive and prompt valuation appraisal of a Steyr Puch Pinzgauer 710M Personnel Carrier.

Michael K (Illinois)- Very impressed with the quality of report along with the communication with Franklin Colletta. And I was very surprised to see that dealerships local to me (Chicago, Illinois) were contacted to provide their input as to the diminished value on my vehicle. I was expecting random dealerships from down near St Lucie Appraisals to be used. This should help me be even more successful in recovering the diminished value I am after. Thanks

Robert R (West Virginia)- I’m happy to report that the diminished value case on my Tesla settled. Thank you for all your assistance in the matter.

Jonathan M (Florida)- After contacting several appraisal company’s, and being highly disappointed with their lack of knowledge and inaccurate methodology used in computing a Diminished Value appraisal and Loss of Use report for my Lamborghini Gallardo, I was referred to St. Lucie Appraisal, and specifically to Frank. He was very professional, always answered phone calls and questions in a timely manner, and delivered well-founded reports. If I ever need a specialist in the future, I will definitely be contacting Frank again. Thank you!

Richard H (Arkansas)- Thank you Frank, your diminished value report was thorough and completed in just a couple of days. With your report I know have the tools necessary to negotiate with the insurance company.

Vincent C (California)- The court in California ruled in my favor on my Tesla diminished value case, it was not easy, I spent over 8 hours waiting in court. Thank you for your help and support. I went in by myself, no attorney.

The insurance representative came and his testimony was still the same, they fixed my car, and I cannot ask for diminished value, as it is double dipping. The insurance representative didn’t care about your method and didn’t look at the report when I was in court. I requested the judge to look at your report which supported my case.

Christopher B (Florida)- Frank is friendly and gave a quick turn around for my art and sculpture appraisals.

Adriana M (Connecticut)- Excellent diminished value report and he explained everything in detail. Hoping to get a good result from the insurance company without any back and forth

Don D (California)- Appraised the value of my Motor Home. Great service. Fast and professional. Thank you Franklin.

Brette B (Florida)- Fast and friendly diminished value appraiser. Document looks professional, hopefully the results are good as well!

Hannah L (Kentucky)- Thanks!

Joan McD (Arizona)- I think St. Lucie Appraisal is wonderful…. especially the way they support their customers.

Shira N (Florida) – Excellent customer service. Helped our attorney out with an appraisal. Thank you.

Alyssa W (Massachusetts) – Just following up with you on the appraisal of my silver Honda CR-V against Safety Insurance. Today I got the settlement check for $2,000 – their original offer was $1,220 until I filed a complaint with the Insurance Division. So I wanted to thank you for the advice. And I don’t understand why Safety was making this process difficult. Thanks for everything.

Heidi C (Minnesota)- Frank was very nice to work with. Very professional – requested all the documentation, information and photographs necessary to do a thorough job. I felt comfortable that he really knew what he was talking about even in my very specialized (at least I thought it was) Italian Glass artwork. He knows his craft – and is a super nice guy besides. Feel very confident that you will be treated fairly and accurately.

Eric U (Minnesota)- Franklin- thank you so much for your quick response. I have forwarded your message to the insurance company to strengthen our stance.

Edmundo S (Texas)- Very fast and very accurate appraisal for my 240Z, would conduct business again in the future.

Chris G (California)- Report for diminished value was completed quickly, and accurately.

Denise K (New York)- It was truly a pleasure dealing with Frank! I highly recommend this company for high end motor coach appraisals.

Hanson L (Alabama)- The service was fast and the diminished value report outlined looks great. I hope I will get a good result with the insurance company after I submitted to them. Thank you.

Patty G (Massachusetts)- This company was fast, accurate and very easy to work with. They did everything they said they would, I was skeptical at first just sending money before getting my report, but all was above board. Thank you for your help.

Duane G (New York)- The appraisal I received was completed very quickly and was extremely comprehensive.

James B (New Jersey)- Excellent job. My diminished value and loss of use reports contained very detailed information and should be a great asset as the battle continues with the insurance company.

William A (Minnesota)- great service- thank you!

Richard L (Texas)- Frank, Just to keep you up to date. Your diminished value report pushed Liberty Mutual over the edge and they agreed to total out my Tesla. Still working the loss of use claim. Thanks, Richard

Colleen R (Colorado)- FOLLOW-UP – I thought you guys might be interested in how inaccurate other appraisers are doing. We are STILL fighting the Diminished Value claim we had you do for us, they sent their own guys out and had them come up with numbers to match their info. $2400 is all the hit they say we took even tho you and 5 dealerships in our area say around 9-12k. They didn’t even come close on comparable vehicles at auction either. Not really asking your feedback on this, just thought you might want another example as to why your stuff is more thorough and worth the money. I understand why the insurance company sent an “independent” appraiser whose client list is full of insurance agencies. Have a great day, we may be calling you as a witness here soon.

Carroll O (New York)- Appraised our comic book collection. Would have liked to paid less but all in all the appraiser provided good service at a fair price.

Richard D (Rhode Island)- I was very pleased with the service i received from Frank. We did all of our transaction over the phone and email. Frank was patient with me not being very good with computers. The car appraisal was quick and exactly what I needed for my insurance company.

David G (Alabama)- I am very pleased with the report Frank provided me. As the insurance company I am dealing with is not willing to negotiate, I have obtained an attorney, and will use this report as part of our case. I am glad that Frank offers to give a video conference deposition on my behalf, and my attorney feels this almost guarantees a winning case. Thanks again Frank for your help.

Ana C (Texas)- Wonderful service. Efficient, prompt, and uncomplicated piano appraisal for my donation to a non-profit.

Lewis W (Virginia)- I am completely impressed by the prompt service and thorough appraisal I requested. This is exactly the type of service that more people should use as it really helps establish correct value for specialty vehicles. I’m looking forward to doing business with St. Lucie in the future.

Stroube L (Florida)- Rapid response containing an accurate detailed report on the diminished value of my car. An excellent job.

George S (Ohio) – St. Lucie Appraisal truly makes the diminished value claim a fast and painless process. Franklin is such a great guy to work with! He is straight forward and to the point, and you can tell he is really happy to help and advise. Before going to St. Lucie Appraisal and working with Franklin, I talked to a number of independent appraisers. Most of the people I talked to seemed nice and not too pushy. It wasn’t until I worked with Franklin that I realized how car appraisers are really supposed to be. Franklin answered all of my questions, I got my report in a timely fashion, and he made sure I would be a satisfied customer.

Jessica W (New Mexico)- For anyone who is planning to claim diminished value, first hire a competent appraiser then get ready for a long battle with the insurance company. My net gain was $4,000.00 but it wouldn’t have been possible without the report prepared by St. Lucie Appraisal. The umpire said that it made perfect sense and awarded me the full amount.

Xun W (Virginia)- Good.

Thomas Z (Mississippi)- Excellent and prompt service on a Diminished value report on a Ferrari.

Dinesh S (California)- Very satisfied with the report I received. Also, process is really simple and efficient.

Alyssa W (Massachusetts)- Frank was very professional in answering all concerns regarding my vehicle. I used their service to appraise my new truck that was involved in a major rear-end accident. Many people overlook automobile diminished value appraisals after repairs have been made which is a serious financial mistake.


Stefanie S (North Carolina)- I was very satisfied with the appraisal that I received. I would definitely recommend St. Lucie Appraisal Company to others.

Jim and Karen C (Massachusetts)- Looks good. I hope your efforts will encourage the party to take responsibility for for instigating this crash due to his negligent operation.

Laura S (Arizona)- Did a great job of providing us with a prompt and fair appraisal of our vehicle.

Victor T Utah)- Very good report. My check was for $2000 less than your appraisal but 10 times more than I was originally offered.

Alice P (Georgia)- Frank, Thanks for the thoroughness and quickness in preparation of the appraisal report. Also, thank you for being so responsive to my questions. With what you have presented me with, I think I am more than prepared to make my case for a diminished value claim with a report that is based on accuracy instead of conjecture. I look forward to receiving the report, and I will keep you advised of how it turns out.

Mark F (Missouri)- The St. Lucie Appraisal Company report on the diminished value of my Porsche was crucial in the battle I had with the other driver’s insurance company. We settled for $6,750.00 which was less than the appraisal amount but more than their original $500.00 offer. Highly recommend this appraiser.

Janet M (Arkansas)- Thank you for your prompt and efficient service.

John S (Kentucky)- Very professional, easy to work with and received a well written report in a very short time.

Elio S (Missouri)- Exceptional time management, impeccable customer service. All around awesome guys.

Markra M (California)- Great and complete understanding of my needs. Help me understanding the process! You are fast, I’m amazed. I will send this to AAA who denied my Audi diminished value claim.

Carlos and Gloria K (Florida)- Thank you, Frank! Your personal property appraisal is very professional and was completed sooner than we expected. We appreciate your immediate turn-around.

Carlos M (Florida)- Thank you so much , Franklin..
I truly appreciate your seriousness.
Just only one thing to correct. For the rest -The appraisal looks great.. !!!
I really hope GEICO has no ground to reject the amount of your professional appraisal…
Would you send it through “regular mail”? I am preparing my letter meantime to send it to
GEICO as soon as possible ..( I can’t wait to get over with this claim!)

Osvaldas K (Illinois)- Very professional report.

Paul P (New York)- I was able to get them to settle but I had to file a small claims suit. Then I had to threaten to serve the car owner with papers then they contacted me. Thank you.

Janice M (Florida)- Amazing!!! I couldn’t have asked for a more detailed report in such a short time frame. Thank you so much. I’m truly a satisfied customer. I will surely recommend this company to all my friends and family. Thanks,Janice

Colleen R (Colorado)- Thank you so much for your quick turn around on this! We contacted SEVERAL DV places here in the area and not a single one called me back or tried to contact me. If I should ever need your assistance in the future I will for sure use you. A+++++ Service!

Paula S (Texas)- Hi Frank, I wanted to just get your opinion as to whether it would be alright to ask this fellow if he would offer us $4,000.00, instead of the $3,263.00. I was frankly shocked that he even offered that after all the negative things I have read on the internet. Please give me your opinion. Even if he turns it down, he can rescind his offer, am I right? I am going to leave you excellent reviews any place I can find on the internet – including Yelp. And I sure thank you for all your help.

Chad V (Tennessee)- Franklin was extremely helpful and professional throughout the entire process. He was able to answer all of my questions and the appraisal was backed by market research and very thorough. I am pleased with the service I have received.

Dr. Jeet P (Louisiana)- Good afternoon Franklin, Thank you for the report and answering my questions over the phone. Excellent service; very detailed and informative; A+. I will call you for loss of use as soon as I receive my Ferrari back.

Roy L (Alabama)- Franklin has been so easy to work with. This has been the most stress free I’ve felt since the accident. I would highly recommend St. Lucie Appraisal to any of my family or friends for an auto diminished value appraisal.

Javier M (Kansas)- “She was smart” in deciding to hire St. Lucie Appraisal to prepare the diminished value report for my Porsche. That’s what my attorney said to me this afternoon after settling with Hartford Insurance. My best wishes and thanks for a job well done.

Mark O (North Carolina)- Frank, the methodology, rationale and documentation in your report are very good. Please mail the signed copy at your earliest convenience. Thanks again for the excellent turn-around and for answering my questions regarding the report.

Kristen J (Texas)- I was very impressed!! Franklin was VERY responsive and the detail of the report was extremely good! I would not hesitate to recommend St Lucie Appraisal to ANYONE! I know they will be well taken care of. Kudos to Franklin and THANK YOU!! Thanks SOOOO much! ~kristen

Amy O (Indiana)- Diminished value car report for my car accident. Frank was very nice, helpful, courteous, professional. His service was very fast, punctual, reliable.

Bob K (South Carolina)- Franklin, Looks like I’m going to settle with them $4.1K. Thanks for your help.

Rao P (Pennsylvania)- Thanks Franklin, for your diligent report of diminished value on my Tesla S. I noticed the repair cost mentioned in the report is $40,925.17(page 3 paragraph 3 of The report). This may need to be corrected. Otherwise it meets my requirements. The report looks good. BTW I did fill the Angie’s List review. Provided a Diminished value Report for an automobile involved in an accident. Went very well. it took less than one week to provide the report.

Edwin G (California)- I was happy that payment came today, simply wanted to say thank you and also say nuts to most in my automotive discussion group who said that obtaining diminished value in California beyond a few hundred dollars wasn’t possible. How about a few thousand dollars? I have posted my results in the forum so you should be gaining a few more customers as a result.

Jim M (Washington)- Dear Frank, That is fantastic. Excellent RV and truck appraisals. I really appreciate it.

Robert W (Texas)- Thank you! Your Tesla Roadster Valuation Appraisal looks great, please mail it. I think I paid correct? Also, per my insurance company, their adjuster will also be contacting you about this evaluation.

Charlene L (Florida)- I am very pleased with the report. Please send me the signed copy or signed page if all other pages remain the same. Thanks

Marty and Elizabeth C (Florida)- Thanks Frank for you immediate turnaround, I have sent this to my attorney to take a look at and hopefully they will agree, being that you are a licensed expert I can’t imagine why they would not. Again thanks for doing this so quick.

Brian M (California)- Looks great! Please provide a signed copy of the Tesla Loss of Use Report that we may forward on to the responsible party’s insurance company. Thanks very much.

Alli B (Rhode Island)- I am very pleased with your fair and accurate appraisal of the GMC Savana, I recently purchased. Thank you so much for your time and expertise. It was a pleasure working with you!

Roger S (Arizona)- I am very happy with the work done by St. Lucie Appraisal and the response time. I would highly recommend you for future work. Thanks for your quick work and please use me as a reference. In my position, I deal with our branches in 38 states and over 100,000 customers. If the opportunity arises, I will recommend your company.

Quinton H (Florida)- Thank you again for all of your help. When I realize how helpless we are in front of these multi-billion dollar insurance companies, I’m doubly thankful for the service you provide.

Follow-up from Quinton H (Florida)- Thank you for not only providing this report but also providing the clear explanation on how you arrived at those figures. It gave me a lot of confidence in negotiating. Safeco came in with a last minute settlement offer of $3,200.00. Thank you for all your help. I’ll be blanketing the internet with reviews for you.

Lyn O (South Carolina)- Very Prompt attention! Many thanks.

Tom P (Maryland)- This review is to recommend The St. Lucie Appraisal Company to any one that needs to have their trucks and other heavy equipment evaluated for a bankruptcy proceeding, financing, insurance or whatever. I am very happy with their service. They were knowledgeable about all of my construction machinery and compiled their report quickly which is what I had to have as my attorney completely dropped the ball on this. Game changer. Glad that I found this company. Quickly answered all questions. More companies should be this responsive. Heavy equipment appraisers who know what they are doing are hard to find. Thank you.

Wes H (North Carolina)- We just received our settlement check for the diminution of value on our Porsche. Your appraisal was for $12,545.00 and we agreed to accept $10,000.00. Not worth the time it would probably take to insist on the full amount so just wanted to say “good job” and recommend St. Lucie Appraisal to anyone needing an auto diminished value report.

Davinder G (Texas)- My Tesla Model S was nearly totaled by a joy riding valet. Still working on the claim nearly 18 months later but it appears to be going in the right direct. Used Franklin Colletta after finding good feedback on the Tesla forum regarding his services. He has been great!! His initial evaluation was professional and comprehensive. He also continues to advise with (without additional charge) with my claim and how I should respond to the insurance company’s absurd initial offering etc.

Follow-up from Davinder G (Texas)- Thank you for all of your help. I negotiated with the company for a total claim of $38,500.00 I wanted to finalize this issue and feel this amount is appropriate. Your LOU evaluation didn’t take into account the fact that they put me in a more appropriate car for 40% of the time. Based on that adjustment, this value is basically a half way point between their offer and your assessment.

Please let me know your thoughts. I am happy with this number. Thank you for all of your help. I have recommended you to one of my colleagues.

Kevin R (California)- Franklin also helped me with a Tesla claim I have. Currently pending a court date but will hopefully settle for the value lost that he determined. I can also vouch for his professionalism and service.

Scott C (California)- Used Franklin as well for DV and loss of use on my Tesla. Got a lowball offer from the insurance. Used an attorney and got 2 1/2 times the original offer. Just finalizing the deal now close to a year after the accident.

Cliff R (California)- Quick, professional, and accurate. Service well worth the investment.

Cody F (Wisconsin)- Very well written report. Will be a useful tool in my diminished value claim!

Saad S (Alabama)- Thank you for quick and excellent work.

Attorney Joseph G (Florida)- I have always been pleased with your company’s performance.

Avery M (Texas)- Very quick, very professional, very satisfied! Delivered the requested services in a timely manner.

Kim F (Louisiana)- Great service…quick and efficient fur coat appraisal.

Rock M (Arizona)- My motorcycle appraisal was done quickly and efficiently, and from what I saw advertised online on various sales venues and valuation guides, the appraisal was done fairly and accurately. Would definitely use again.

Xavier M (California)- Good service, good communication.

Patricia C (New Jersey)- I had a problem with diminished value opposition from an insurance company in New Jersey. I hired XXXXXXXX but their report was rejected. The St. Lucie Appraisal Company from Fort Pierce, FL does just what they recommend in their articles. To go one step further, they obtain six (6!) dealer quotes to prove the amount of diminished value to the car after repairs. Their report worked to secure a fair settlement for us without having to resort to litigation. If you can’t get the dealers to talk to you, these guys will do it for you.

Sarah C (Vermont)- I LOVE The St. Lucie Appraisal Company. I have used other appraisers but these guys are the best by far for many reasons. Payment was a breeze! The cost of their report was my initial reason to purchase it. Compared to other appraisals it was very economical. I really liked the way it looked too. The report is superior, arrived very fast and was very useful. I would recommend this appraisal company to anyone!

Kenneth B (Massachusetts)- Frank was excellent to work with and prepared a thorough appraisal of my highly optioned Porsche. Frank took the time to address the added value of the options with all the Porsche dealers he contacted which provided a truly accurate appraisal and one that I am confident will help me in my quest to recover the diminished value of my vehicle. Should you find yourself is a situation where you need the assistance of a professional in compiling a well-grounded diminished value claim, I would highly recommend that you contact The St. Lucie Appraisal Company.

Bob A (New York)- Hello Franklin, Thank you very much for the quick turnaround and what looks like a concise, professional report.

Dimitrius Z (Florida)- Very much thanks to Franklin Colletta at The St. Lucie Appraisal Company for providing the excellent diminished value report that enabled me to beat State Farm Insurance at their own game. See, the runaround I got seemed endless until I hired this company. Once the supervisor brought the report to State Farm’s defense attorney, the lawyer probably told them that if I took them to court that I would win. I got my check in a week for the full amount.

If I could recommend great American small company that does what they promise to do (not easy to find these days) it would be The St. Lucie Appraisal Company.

Leonard P (Massachusetts)- Courteous, informative and prompt service in a diminished value report for my Tesla.

Robert D (New York)- I was impressed with the speed and completeness of the report. Now, we will see how the insurance company reacts.

Dragi T (New Jersey)- Great and quick service, it didn’t take long at all to get the report, one of the best services I have gotten in general.

Bruno L (District of Columbia)- Without the strong appraisal from your company, I’d be walking away from the table with thousands of dollars less. Thank you and be sure that I will be recommending The St. Lucie Appraisal Company to all of my friends.

Stephanie S (Montana)- Excellent results. Your method of obtaining multiple dealer quotes worked for the judge who awarded me the full amount of your appraisal.

Venzislav N (California)- I would love to recommend your company to anyone who needs an appraisal service in the future. Keep up the good work.

Mitchell G (Colorado)- St. Lucie Appraisal’s diminished value report came to $9,000. I didn’t start by giving the insurance company a dollar amount I told them the needed to compensate me for the diminished value caused by their insured. Their first offer was $1000 I told them that wouldn’t work. The next day I got another call and the offer was $3000. I was still dealing with some repairs so I told me I wouldn’t consider their offer until the car was 100%. After everything was fixed and I knew the total amount I called the manager of the department directly and told him I would accept $7500. He called me back two days later and told me they would be sending me a check. Like most things related to resolving issues it’s typically best to get with someone above the person calling your with their offer….they typically don’t have the ability to increase the offer or accept your terms. He obviously showed your appraisal to their attorneys who advised him to pay up.

Stephen G (California)- I am in a DV and loss of use claim with Mercury. Total claim around $40k. Got a very professional appraisal from Franklin Colletta at St. Lucie Appraisal. Mercury took their time. Even sent out an appraiser to look at my car and even used some instrument to measure paint thickness at different points. Spun me the usual story that DV does not exist and said I had a car for most of the time even though it was a $30 a day rental provided by my insurance. Bottom line they offered me $5k to go away. They know the rules of the game better than you or I. Our problem is that attorneys will charge you 1/3 plus expenses. The hope is that the attorney will squeeze enough to cover their fees plus a bit extra. Otherwise you need to go to court where some may charge 45 % and you are at the mercy of a jury who likely drive Ford Escorts or Honda Accords and may not be that sympathetic. So although legally it’s a winning situation you may not get much more for much aggravation. Thus the $5k can sound more attractive when you factor in additional time and aggravation. For reasons I’m not prepared to discuss at this point I have gone the attorney route. I see some progress and am confident.

Dariush and Carol V (Florida)- Franklin Colletta from St. Lucie Appraisal Company appraised multiple items in our household including our kitchen, bathrooms, appliances and light fixtures. We were planning to donate these items to Habitat for Humanity before remodeling our house in Vero Beach, Florida. We needed the appraisal for tax preparation for IRS. Franklin did an excellent job in doing the appraisal. He was very prompt, even though we did not give him any advance notice. His appraisal seemed to be fair and along the fair market value for the items. His fee was reasonable and he communicated all details very nicely and thoroughly. We would certainly recommend his company highly.

Raj S (Connecticut)- Very thorough, experienced! I received the printed report. Looks good. I submitted the electronic version to the insurance company on Tuesday. They have not said anything as of yet. We’ll see what happens. Thanks for your thorough work.

James J (Illinois)- Thank you, St. Lucie Appraisal, for letting me know about how diminished value “laws” work. I was so misinformed by their insurance adjuster. Thanks to my insistence that your report is so effective that it left no doubt as to my Corvette’s loss in value, they eventually crumbled and paid up. If that wasn’t satisfying, I don’t know what is.

Flossie L (California)- This diminished value process has been an ordeal from Progressive saying “Repairing a vehicle to its pre-loss physical condition will in the vast majority of cases restore the market value of the vehicle to the same level it was prior to the accident.” to the wrangling with the claims managers….your appraisal meant the difference between walking away with a few hundred and a few thousand dollars.

Hubert T (Minnesota)- Thank you very much for the appraisal. I am satisfied with the report made. I feel confident to now move forward in closing an agreement with the insurance company. Thank you very much. Kindly send me a copy to send to the insurance companies. Thanks.

Erin L (California)- Wonderful, professional service and very quick turnaround!

Duncan M (Virginia)- Hi, I am very pleased with the service that I have received. Frank clearly know what he’s talking about and that’s why I chose this company. The report is quite comprehensive and I hope that it will be instrumental in resolving my DV claim. Thanks, Frank!

Everett A (New Mexico)- Fabulous news! I have just come from mediation and I am happy, happy, happy! I never thought that this could happen, having been told that obtaining a fair diminished value settlement was next to impossible. None of my automobile or insurance “experts” ever talked to me about diminished value. I doubt if most people have even heard of it. But thanks to you everything is so very improved and, best of all, I have an extra $7600 to compensate me for my car’s loss in value.

Brian B (Florida)- The antique car appraisal looks good, I appreciate you getting that over in the time-frame you did.

Beverly W (Wisconsin)- EXCELLENT! I hope that this ‘work of art’ report will show any DV adjuster that they and their shady tactics can be revealed to the world. YOUR CAR, IS NOT SHOWROOM NEW. We are going to take advantage of that fact. This is how its going to go, an first offer of 1,000, followed by 1,300 final offer. Better sign quick, or we won’t give you nothing, after all BUMPERS ARE SUPPOSE TO DEAL WITH BEING REAR ENDED, (by a truck).. .. Truth to power, the appraisal of over 4,500$ DV loss should by all means bring a more just conclusion to this abhorrent.

Karen S (Idaho)- I was very impressed with Frank’s prompt response and completion of the report. I never expected Frank to have handled it over the weekend, but he did. I don’t know how the situation will work out given I have not received the liable insurance agency’s diminished value offer, but this report gives me piece of mind on what it should be and an excellent negotiation tool. I am confident it was well worth my investment to obtain.

David J (Pennsylvania)- Frank, I wanted to give an update on State Farm’s response to your appraisal… their offer is $7000.00 up from the initial offer of $3000.00. I now have 8 diminished values- your six and two phone “unofficial” appraisals.ALL eight $9000-$12000. I told them that I will settle for $9582…me paying for my own appraisal. We will see. Thank you for your help.

Kathy W (Colorado)- Just got a formal letter with a low ball settlement offer from State Farm. They claim to have obtained a DV appraisal from someplace called Big Block Appraisal on my car and Big Block says $0 – $500 in DV.

Just wanted to update you on my case. After filing in small claims court, State Farm decided to play nasty and have the case remanded to mediation from small claims. They did come back with another low ball offer, but definitely not the $3,166.80 DV your appraisal report recommended. I am not backing down, and will take this through to the bitter end. I have also now upped my requested DV amount to include the difference between trade-in and selling to a private party. For our last several vehicles we have always sold to private parties and I can produce sales contracts which prove that point, but I know the State Farm attorney will probably reflect back on the report honing in on trade-in values. Your report did indicate on the last page though that the DV would hold true in either trade-in or private party.

Today I received a letter in the mail from the Claims Rep at State Farm reiterating that they were willing to pay me $774 as a diminished value claim.

I filed a Small Claims Court suit yesterday against the guy who initiated the wreck…interested to see what State Farm will do now.

I am settling for $2500 in mediation. It would cost me more to hire an atty and fight them.

Mark S (California)- $12K in right front fender damage. Repaired by Tesla authorized center to flawless condition. $8K diminished value offer from State Farm accepted.

Jeffrey H (Minnesota)- Thank you for the report. It looks great. I will keep you updated with my DV claim. Do you recommend anything else to send to Progressive? I didn’t know if I needed to include a reason why I had a DV claim put together. Also I never told Progressive that I was filing a DV report, is that something you would recommend in your opinion?
I want to make sure I get this right the first time around so if you would or even can suggest anything it will be greatly appreciated. Thank you again

Chase W (Florida)- Finally received the check from Farmers Insurance. My highest recommendation for your excellent appraisal and support services.

Mark N (California)- The diminished value report looks great. I appreciate Frank’s quick action doing the research and getting me a report fast. Hopefully I’ll receive the diminished value from the 3rd party insurance company. Great job! Thank you!

Ann N (Tennessee)- Thanks for producing this estimate so quickly. When I consider how long it would have taken me to obtain the information, much less assemble it into such a comprehensive and straight-forward report it was well worth the cost. In fact, was more than I had expected and without a doubt better than anything I could have produced on my own. I also appreciate the quick responses to all of my e-mail inquiries.

Roger H (Delaware)- Frank did a great job and provided excellent turn around time from order to delivery of appraisal. Please provide a signed copy of appraisal via mail. Thanks again for assisting in providing me with the information needed to work with the insurance company.

John P (Florida)- Thank you very much, Frank! I appreciate your quick and comprehensive work on this. I will let you know if I have any issues with the insurance company.

Connor B (Illinois)- State Farm simply would not come up with more than $500 for the diminished value on my car until I presented your appraisal. That, and your great advice, made all of the difference. Dealers told me that my BMW was now worth $5,000 less and your appraisal proved that to be true. Happy to have gotten a fair settlement.

Trevor F (Delaware)- I can’t thank you enough. You were very responsive, professional and pretty darn fast with your service. I received a quality product and the services you provided are well worth the small upfront money. Thank you for making this process easier for me. I will be happy to recommend you to anyone needing this service. Awesome! Thank you again.

Bill H (Florida)- Thank you for the prompt work. I knew they were going for “over list” but had no idea Teslas were trading hands at those prices back then. I guess that reflects the scarcity of product as people that waited to get them were not readily giving them up.

Alberto M (Connecticut)- Superb service, Excellent communication & Knowledgeable subject matter expert. Never expected the report to be so complete. It is not room for insurances companies to question the report. Thanks for all the help, Highly recommended

Randy F (Georgia)- I was successful getting a fair amount from Allstate for diminished value. Very happy with the report from St. Lucie Appraisal Co.

Priscilla G (New Mexico)- Excellent service. Hard work and dedication from this company.

Carolyn and Brian B (New Jersey)- Frank was a true professional throughout the entire process..and also very patient and ALWAYS available to answer all my questions. He also got the job done in record time. I will recommend St. Lucie Appraisal to anyone who needs this type of service. GREAT JOB!!!!!

John M (Arizona)- Thank you very much for the appraisal. I was able to use it along with the insurance company field appraiser’s salvage estimate and repair estimate to agree with them that the right thing to do was to declare the vehicle a total loss. I managed to pick up one of the few remaining new ones in the nation last week and am bringing this to closure without having to file a diminished value claim. Thanks again!

Scott W (California)- Many of us used Franklin Colletta at St Lucie Appraisal. If interested I can give you his contact info. Charged I believe $300 for the Tesla Diminished Value report and $175 for Loss of use report. My total claim was $40,000. They offered me $5000 to go away. Even if I accepted it I’m still ahead. I have decided to use an attorney. They laughed at her originally but just as we were about to file a lawsuit they now want to talk.

Deirdre F (Florida)- Thank you for calling to verify the options on my vehicle. Furthermore, thank you for the speed on which you handled my request.

Benjamin M (Illinois)- Thank you very much for the quick turn around on this. The report is very thorough and I feel I got my money’s worth. There is one thing that I’m assuming is a minor typo on the report. The first sentence on page 3 reads “I received this assignment to prepare a Diminished Value report on 03/06/2015.” That date should be 3/16/2015 unless I misread. Could you please correct this? Other than this the report looks great!

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The fee for an Automobile Diminished Value Report is $275.00. You may also make your Credit Card Payment by telephone, call 772-359-4300.

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