Bad reviews and complaints about independent auto appraisers, like most all businesses, are easily found when we take the time to look. Most negative feedback isn’t written in anger as would be expected, but in a manner that seems more reasoned and based on the facts. Many of us naively assume that the independent appraisal companies appearing at the top of our Google searches, who have spent thousands of dollars on these ads, are legitimate and provide competent service. We recommend that you do your due diligence before wasting your time and money on a worthless Auto Diminished Value Report, poor service and a lack of support. Our company receives reviews both online and in our own customer comments page for all of the services we provide. These are some that pertain to diminished value.


Julie D (Illinois)- If you’ve come this far, you need not look any further. I knew nothing about the ability to claim inherent diminished value when a lady ran a red light. All I knew was that my two-year old, paid off, Jeep Limited (and I) took a big hit. The slew of emotions spurred me on to talk with many professionals, and through thick and thin, I connected with Frank. …the most comforting part of this whole mess. I found Frank to be intelligent, supportive, patient and a joy to work with. He went above and beyond guiding me not just with pursuing my diminished value claim which resulted in a settlement that was 93% of his appraised diminished value, but also recouping my out-of-pocket expenses. His diminished value report is stellar. I recommend Frank without hesitation. From the bottom of my heart – Thank you, Frank.

Ghislaine G (Florida)- Just wanted to let you know that we got a check in the mail from PA Lumbermen’s Mutual Insurance Company yesterday. I also wanted to thank you for all your help with our diminished value claim. You were very helpful and patient with us and it was greatly appreciated.

Paul N (Alabama)- Franklin, I wanted to thank you for your documents because today we received the full amount from Alfa Insurance Company from your documentation, $10,125.00 diminished value settlement on the BMW. Thanks again.

Dave S (Arizona)- Frank – This diminished value report is outstanding. Probably one of the most professional and detailed reports I’ve ever seen.

Jessica R (Pennsylvania)- After Safe Auto Insurance initially offered me $221 for diminished value on my 2016 Mercedes, I sought the expertise and appraisal services of St. Lucie appraisal company. HANDS DOWN – THE BEST DECISION I made.They did a phenomenal job helping me to recover $2800 for diminished value plus their fee! The appraisal was top notch – thorough, professional and timely sent and resolved within a week; the best part was Franklin handled all the insurance companies questions and negotiations. I cannot thank Franklin enough for bringing this accident nightmare to an end. I truly appreciate it!

Napasul S (Virginia)- The St. Lucie Appraisal Company assisted me for my diminished value claim report for my vehicle. I would like to recommend to everyone who is looking for assistance for this type of claim. Frank has done this report professionally and successfully. The insurance company paid all of my loss value back.

John B (North Carolina)- The umpire awarded me $3,900.00 for the diminished value and I accepted. This was vs. $1,500.00 which was the Farm Bureau Insurance final offer. Thanks for all your help.

Craig S (Alabama)- 1st Contacted you On/About 8/21/17….Claim to Alfa 9/7/17 …Just a note to say that I just received the Full $3880.00 Diminished Value check from Alfa Insurance.

Your professionally-presented claim documentation, particularly the thorough and objective logic used, and interviews with dealer appraisers to derive the claim amount were compelling tools to help insure an acceptable outcome. I’d gladly recommend your service to anyone pursuing Diminished Value Claims.

Santosh G (Massachusetts)- I had contacted you back in May for a diminished value claim that you helped me with and was recently resolved. It was really helpful. Thank you.

Joe Z (Florida)- Just wanted to thank you for all of your help with our diminished value claim. Your service was very quick, thorough and professional. The insurance company we were dealing with was not cooperative and Franklin went out of his way to help us negotiate a fair claim. We highly recommend your company and thank you for your assistance.

Amy H (Florida)- Dear Frank, I am remiss in thanking you for your expert testimony in my auto diminished value case. Thank you! You did an amazing job just as Bill had predicted. You are grace under pressure and you came across as knowledgeable and trustworthy, and I love that State Farm’s attorney couldn’t rattle you one bit. I truly appreciate your time and expertise, and it was so nice to meet you. If you find yourself in this neck of the woods I’d love to take you out for good sushi! Have a wonderful week, Fondly, Amy

Christopher P (California)- Hello. I hope things are OK for you with the recent hurricane. I’m curious: Did the appraiser ever get in touch? I got a phone call today from Liberty Mutual indicating that they would honor your diminished value appraisal on my Tesla of $20,670 as is! So, either they did their own and it came in higher than yours or you have discussed with them and came to this agreement. Either way, I’m very pleased with the outcome.

Jake H (Indiana)- Franklin, Thank you for your work. I was paid the full diminished value of $6,896.50 without any fight from insurance. Thanks again!

Junior P (New York)- Hey Franklin, It is me Junior the guy with The BMW X5. I would like to thank you for helping me in getting me compensated for diminished value. I am very proud & impressed with your report and your professionalism for helping me out.

Attorney Fausto R (Florida)- Franklin— I thought I’d let you know Geico settled this claim for $2k even, which I’ll take as a win. Thanks for your help on this one! It took some back and forth with educating the DV team that their State Farm 17C schedule is completely arbitrary and defective. They also used KBB and edmunds as a basis for determining the DV and, notably, didn’t hire their own DV expert. When I pointed this out in a nasty response letter, they quickly paid the $2k. Again, thanks for your help. I’ll keep sending you any cases I come across.

Nuridin P (New York)- I gotta say that I’m blown away with the work that you have done. It’s so perfect. I’m glad I sent you that request for a diminished value report but at the same time I am so disappointed in now knowing what the real value of my truck is. I already forwarded your appraisal to my lawyer and he was also impressed. Thank you very much.

James K (Massachusetts)- Hi Frank, l want to take this opportunity to thank and happily inform you that finally l got the $5,000 check from Safety Insurance, l received it last night in the mail. Now l want to click to the link and write my review on your noble report and let other people know that your appraisal company is the real deal to seek help from!!
Thank you again!

Walter B (California)- We received the settlement check for our diminished value claim. Just wanted to let any potential customers know that you are a company that can be counted on for good reporting and fast service.

Donald M (Connecticut)- I just wanted to let you know I did settle my Diminished Value claim with Allstate. It was your superior and thorough appraisal that allowed a three times larger settlement than the insurance company initially offered me.

Jonathan H (Washington)- You did a Diminished Value report for my 2013 Tesla Model S a little over a year ago. I was able to win a settlement with it. I now have a 2015 Tesla Model S, and was recently backed into. The repairs are still ongoing, but I’m trying to be prepared. Thanks, and look forward to working with you again.

Wimberly T (Tennessee)- Hi Franklin, Just wanted to let you know that my check from Chubb Insurance has been mailed (not received yet) and is to be in the full amount indicated on your diminished value appraisal including the fee! $2900.00.
Thank you very much!

Devi M (Missouri)- It will please you to know that Esurance sent me a check for $2,775.00 which was the same amount of your diminished value appraisal + the cost. I was shocked after all I have read about the difficulty people have collecting fair settlements. I am sure that The St Lucie Appraisal report was instrumental in their decision to pay.

Georgia B (California)- It was easier than reported to obtain a check for diminished value. I am satisfied with the service provided by The St. Lucie Appraisal Company and with the compensation I received for the loss of value to my Audi.

Danny B (South Carolina)- Quick Turnaround. Unbiased report containing objective opinions from relevant auto professionals. Very pleased with service provided. Would highly recommend to others involved in similar situation.

Mike C (South Carolina)- Thank you for the complete report and quick turnaround. You have it down to a science. Pleasure doing business with you and will recommend you if anyone has need of your services.

Blaze S (Alabama)- Your appraisal was the most important factor in my receiving a $5,000.00 settlement from State Farm for the diminished value on my 2016 Toyota Tundra. Even though your appraisal showed that my truck lost $10,041.50, I am satisfied with their eventual offer which was originally $500.00. Thank you so much. I wouldn’t hesitate to recommend St Lucie Appraisal.

Judith M (Texas)- Mr. Franklin Colletta has a great and friendly costumer service. As well the diminished value report is very professional and prompt. I am very pleased as he exceed my expectations. He took the time to contact me to get a more detail information on my vehicle, in order to have a more accurate diminished value report. He also included a small guideline on his email, on how to follow up with the insurance. Which for me that I have no previous experience with this matter, was absolutely helpful and a huge blessing. I highly recommend St. Lucie Appraisal Company.

Jim W (Florida)- Very professional and prompt with the diminished value report we requested and helpful when taking to Franklin in person.

Walter B (New Jersey)- Payment was received for the diminished value of our BMW. Thank you for spearheading this effort. Will definitely recommend St. Lucie Appraisal in the future.

Ryan F (Pennsylvania)- This diminished value report is fantastic. This I can at least stand up with in court and present and be “proud” of. As I told you I’m a surgeon, I do orthopedics and we take a lot of xrays … I always try to make my xrays look such that I’d be proud of my work if I had to show them in court. So standing there with what I had before this, the diminished value report from DV Assess …. wasn’t a good feeling. Gonna be interesting, either way. 🙂 Win or lose, I at least feel like I can put up a good fight now.

Victor P (California)- Frank. Finally got my settlement. I got offered $5,000.00. Your diminished value appraisal was $20,512.50 for my Tesla. My daughter the attorney negotiated up to $13,500.00 in July. Mercury played games for a while after but got paid a month ago. Thanks for your help.

Richie S (Nevada)- I got the diminished value settlement today. FYI, only $250 less than your appraisal so I’m extremely happy.

George S (Kentucky)- As St Lucie was the second appraisal company I hired, I’m glad to say that your diminished value report actually worked! XXXXXXXX which heavily advertises on Google, produced a completely unusable report and, of course, refused to refund our money despite a guarantee. Had I gotten burned twice I would probably have given up. Thank you for your honesty and dependable service.

Wilson P (Massachusetts)- Sorry that I didn’t leave a prior review as I wanted to wait for the claim to be settled. Just as you predicted, the insurance company took its time and made a few low settlement offers. By following your advice, they have paid us $4,750.00 which is close enough to your $6K diminished value appraisal amount to be acceptable. Much thanks for all of your time on the telephone and for your excellent appraisal.

Robert R (West Virginia)- I’m happy to report that the diminished value case on my Tesla settled. Thank you for all your assistance in the matter.

Jonathan M (Florida)- After contacting several appraisal company’s, and being highly disappointed with their lack of knowledge and inaccurate methodology used in computing a Diminished Value appraisal and Loss of Use report for my Lamborghini Gallardo, I was referred to St. Lucie Appraisal, and specifically to Frank. He was very professional, always answered phone calls and questions in a timely manner, and delivered well-founded reports. If I ever need a specialist in the future, I will definitely be contacting Frank again. Thank you!

Richard L (Texas)- Frank, Just to keep you up to date. Your diminished value report pushed Liberty Mutual over the edge and they agreed to total out my Tesla. Still working the loss of use claim. Thanks, Richard

Jessica W (New Mexico)- For anyone who is planning to claim diminished value, first hire a competent appraiser then get ready for a long battle with the insurance company. My net gain was $4,000.00 but it wouldn’t have been possible without the report prepared by St. Lucie Appraisal. The umpire said that it made perfect sense and awarded me the full amount.

Victor T Utah)- Very good report. My check was for $2000 less than your appraisal but 10 times more than I was originally offered.

Paul P (New York)- I was able to get them to settle but I had to file a small claims suit. Then I had to threaten to serve the car owner with papers then they contacted me. Thank you.

Paula S (Texas)- Hi Frank, I wanted to just get your opinion as to whether it would be alright to ask this fellow if he would offer us $4,000.00, instead of the $3,263.00. I was frankly shocked that he even offered that after all the negative things I have read on the internet. Please give me your opinion. Even if he turns it down, he can rescind his offer, am I right? I am going to leave you excellent reviews any place I can find on the internet – including Yelp. And I sure thank you for all your help.

Wes H (North Carolina)- We just received our settlement check for the diminution of value on our Porsche. Your appraisal was for $12,545.00 and we agreed to accept $10,000.00. Not worth the time it would probably take to insist on the full amount so just wanted to say “good job” and recommend St. Lucie Appraisal to anyone needing an auto diminished value report.

Chase W (Florida)- Finally received the check from Farmers. My highest recommendation for your excellent appraisal and support services.

Mark S (California)- $12K in right front fender damage. Repaired by Tesla authorized center to flawless condition. $8K diminished value offer from State Farm accepted.

John M (Arizona)- Thank you very much for the appraisal. I was able to use it along with the insurance company field appraiser’s salvage estimate and repair estimate to agree with them that the right thing to do was to declare the vehicle a total loss. I managed to pick up one of the few remaining new ones in the nation last week and am bringing this to closure without having to file a diminished value claim. Thanks again!

Sarah C (Vermont)- I LOVE The St. Lucie Appraisal Company. I have used other appraisers but these guys are the best by far for many reasons. Payment was a breeze! The cost of their report was my initial reason to purchase it. Compared to other appraisals it was very economical. I really liked the way it looked too. The report is superior, arrived very fast and was very useful. I would recommend this appraisal company to anyone!

James J (Illinois)- Thank you, St. Lucie Appraisal, for letting me know about how diminished value “laws” work. I was so misinformed by their insurance adjuster. Thanks to my insistence that your report is so effective that it left no doubt as to my Corvette’s loss in value, they eventually crumbled and paid up. If that wasn’t satisfying, I don’t know what is.

David J (Pennsylvania)- Frank, I wanted to give an update on State Farm’s response to your appraisal… their offer is $7000.00 up from the initial offer of $3000.00. I now have 8 diminished values- your six and two phone “unofficial” appraisals.ALL eight $9000-$12000. I told them that I will settle for $9582…me paying for my own appraisal. We will see. Thank you for your help.

Everett A (New Mexico)- Fabulous news! I have just come from mediation and I am happy, happy, happy! I never thought that this could happen, having been told that obtaining a fair diminished value settlement was next to impossible. None of my automobile or insurance “experts” ever talked to me about diminished value. I doubt if most people have even heard of it. But thanks to you everything is so very improved and, best of all, I have an extra $7600 to compensate me for my car’s loss in value.

Vincent C (California)- The court in California ruled in my favor on my Tesla diminished value case, it was not easy, I spent over 8 hours waiting in court. Thank you for your help and support. I went in by myself, no attorney.

The insurance representative came and his testimony was still the same, they fixed my car, and I cannot ask for diminished value, as it is double dipping. The insurance representative didn’t care about your method and didn’t look at the report when I was in court. I requested the judge to look at your report which supported my case.

Scott C (California)- Used Franklin as well for DV and loss of use on my Tesla. Got a lowball offer from the insurance. Used an attorney and got 2 1/2 times the original offer. Just finalizing the deal now close to a year after the accident.


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The fee for an Automobile Diminished Value Report is $275.00. You may also make your Credit Card Payment by telephone, call 772-359-4300.

After making your secure payment please email the completed body shop estimate or insurance company damage appraisal to

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